Accomplished director with 15+ years of customer service, operational, and financial management experience in government, health care, financial services, software, consumer products, and retail industries. Results oriented leader with expertise in driving strategic initiatives to increase profitability in challenging and competitive markets. Proven success in building customer service functions from the ground up to effectively managing hundreds in multi-site environments. Patient, thoughtful and ethical leader with team-orientation, effective communication style, and superior management skills. Reputation for forging strong business partnerships and motivating cross-functional teams to succeed.Specialties: • Consulting• Strategic Planning• Customer Service Leadership • Staff Development and Mentoring • Technology Selection and Implementation • Process Re-engineering• Project and Vendor Management • Budgeting and Financial Planning• Call Center Management• General Business Management• Project and Program Leadership