Charles Hale Email & Phone Number

Las Vegas, NV, US

As President of Hale Consulting Solutions LLC, I provide visionary leadership and strategic guidance to a boutique consulting firm specializing in cybersecurity and program/project management consulting for the healthcare industry. I actively engage with clients and staff to drive results and value.

Show Low, US

• Project Manager responsible for implementation of the Crowe Healthcare Suite for a regional hospital system to improve revenue reconciliation and provide process insights to improve revenue flow.
• Acting as client / vendor liaison to ensure communication and promote project success.
• Providing project management support to drive effort timelines and exceed client requirements and expectations.
• Introducing additional project management techniques, tools and processes to evolve project management maturity and drive project timelines.

Chicago, Illinois, US

• As the Program Manager for the Cybersecurity Solutions Engineering department, I was responsible for a portfolio of projects focused on delivering integrated solutions for effective cybersecurity risk management across.
• Managing a team of project managers and business analysts across multiple cybersecurity projects
• Financial management of an $8.5 million annual investment budget
• Regular interaction and reporting to all levels of the organization, including C-suite leadership
• Mentorship and project delivery team leadership using both waterfall and agile methodologies

Pleasanton, CA, US

• As the Director of Client Engagement at DevCool Inc, I was responsible for strategic client relationships to ensure they understood and received maximum benefit from their software implementations and services. Key.
• Directing the implementation of integration solutions for EDI processing and provider portal enablement at Molina Healthcare
• Implementing a custom integration platform as part of a predictive modeling solution at City of Hope to improve care and treatment results
• Providing strategic oversight and client management for EPIC Managed Services (Tier 2 Support) for multiple healthcare organizations
• Presenting product and proof of concept demonstrations to existing and potential clients
• Overseeing contracts for product and consulting clients

Santa Barbara, CA, US

• As a Project Manager for the enterprise Cybersecurity Program at Dignity Health, I was responsible for implementing security and control solutions. Key achievements included:
• Managing a program to improve privileged access management across the IT enterprise
• Managing the implementation of a program to identify, manage, and resolve cybersecurity threats in the healthcare environment
• Providing a disaster recovery assessment for the Cybersecurity portfolio of applications
• Regularly communicating with senior leadership, including the Chief Information Security Office

San Francisco, CA, US

• Served as a Project Manager for implementations of security and control solutions as part of the enterprise Cybersecurity Program:
• Managed a program to improve the management of privileged access across the IT enterprise.
• Managed the implementation of a program to assist in the identification, management and resolution of cybersecurity threats within the healthcare environment.
• Provided a disaster recovery assessment for the Cybersecurity portfolio of applications.
• Provided regular communication and solicited feedback from senior leadership, including the Chief Information Security Office.

San Francisco, CA, US

• As a Project Manager for the Optum360 Revenue Cycle Program at Dignity Health, I was responsible for implementing revenue cycle solutions to improve revenue and reduce administrative cost within the hospital system..
• Managing the implementation of a Computer Assisted Coding (Optum360) solution across multiple acute care facilities
• Managing the implementation of a Clinical Document Improvement (Optum360) solution to improve HIM productivity and revenue realization
• Managing the implementation of a Financial Clearance Solution (MedeAnalytics) solution to improve registration and admitting productivity, accuracy, and revenue collection
• Implementing an eCashiering (Salucro) solution, including deployment of P2PE Credit Card Devices (Ingenico IPP350), to support PCI compliance and improve revenue collection and refund processing productivity
• Consistently achieving high levels of compliance on Project Management Quality Assurance audits

Englewood, CO, US

• As a Project Manager for the Revenue Cycle Team at CHI / Quantix Inc., I led the implementation of revenue cycle solutions to improve claim accuracy and denial rates, as well as remittance processing productivity. Key.
• Managing a cross-functional team of project managers, analysts, developers, and vendor resources to implement and integrate remittance and health information management solutions across multiple acute care facilities
• Providing consultation and support for ICD-10 remediation for HIM and Revenue Cycle applications and business processes
• Monitoring, reporting, and documenting program progress in accordance with PMI/PMBOK guidelines

Oakland, California, US

• As the Senior Manager of EDI Operations at Blue Shield of California, I was responsible for a cross-functional development and operations team. Key achievements included:
• Providing 24x6 support for an EDI platform processing over 100 million transactions per year
• Leading efforts to provide performance metrics, change management, and incident resolution
• Facilitating communication between business and IT staff and management, including publishing dashboards and performance reviews
• Managing the transition to best-shore outsourcing and operational migration to a next-generation EDI platform
• Providing strategic oversight for EDI and B2B direction and planning, resulting in an average 22% yearly utilization growth

Masters Of Science, Biochemistry

Bachelor Of Science, Biology