Lead technical and creative resource for Force Management's Salesforce.com application. Responsible for guiding customers through the applications technical implementation via live Zoom sessions and resolving all customer errors as needed. Sole person responsible for writing, designing, creating, proofing, and publishing all supporting application content such as one-pagers, user guides, PowerPoint presentations, training videos, and more. Key player in the application's product road map design and prioritization.

Primary application administrator and technical support resource for Force Management's online learning platform. Played a large role in supporting content creation with an emphasis on proof- reading for brand guidelines and general consistency. Responsible for large volumes of scheduling, travel coordination, and event planning. Assisted in hiring efforts and on-boarding new employees. Responsible for the upkeep of all office equipment and technology.

Handled large call volumes for the Education Tours program, where high school students travel abroad with their classrooms. Assisted clients from their initial point of contact by addressing all concerns including payments, logistics, and on tour emergencies. Consistently met or exceeded sales quotas both individually and on small teams. Active member of the “Positivity Team,” which served as a liaison between staff and management to ensure the overall health of the department.

Managed the entirety of the Care Management program’s data, primarily utilizing Microsoft Excel and Office Suites. Routinely met or beat deadlines for deliverables due to the State of Massachusetts, and internally created new reports to best benefit the department. Acted as a liaison between medical providers and care managers by representing the programs mission via telephone, processing referrals, and initiating patient outreach. Assisted to re- build all of the program’s reporting during a large transition, starting from scratch with entire new systems. Willingly assisted in any out-of-role tasks presented.