Hale Erdem Email & Phone Number

Ankara, Ankara, Tr

Ankara, Turkey

• Contribution to strategic decisions within OBSS to provide essential information about the defense sector• Supporting OBSS’s global expansion business development strategy and plan for enabling future growth in export markets• Responsible for developing and maintaining relationships with customers to ensure high customer satisfaction and long-term customer retention• Being involved in various activities such as SWOT analyses, planning a marketing strategy, market research, competitor analysis, SEO, Proposition & Branding, assessment for M&A options, etc.• Core member of the Sustainability Committee• Acting as a mentor for young software developers and interns in the scope of OBSS's Women in Tech program• Coaching staff with a motivation on developing their management skills• Accountable for a team of 130+ engineers• Managing a team of 3 senior managers

Ankara, Turkey

• Mainly responsible for Program/Project Management as well as Business Development activities of a big client in the defense sector by leading 25+ contracts concurrently• Working as a single point of contact to provide value-added business services to the accounts I have been assigned• Coordinating multiple activities such as proposal management, contract management, invoice management and financial management• Involvement in all end-to-end processes starting from turning an opportunity into a contract, setting up the project team, managing deliverables, and operation management until project closure

Ankara, Turkey

• Worked as a coordinator for IT-Business alignment by determining IT objectives in accordance with business strategies• By stepping one more level in a managerial position, become accountable for achieving IT balanced scorecard targets, reporting KPI results periodically to upper management, signing SLAs with customers• Presenting the maturity of IT services and information security policies to internal and external stakeholders• Worked in the deployment of a new risk management tool compliant with ISO 31000• Worked on extending ISO 20000 scope for including more IT services by redesigning processes• Responsible for extending internal cyber security capabilities and functions (malware analysis, cyber intelligence)• Primary responsible for SIEM administration and handling cyber security issues in the company• Enforcing periodic vulnerability assessments and coordinating remediation activities• Worked as a team member in MDM and network isolation projects• Managing alternative security awareness activities by using an anti-phishing solution• Exploring User Behavior Analysis tools for early detection of APT attacks• Worked for enhancement in DLP policies by extending DLP protection for mobile, network, end-point, email as well as removable storage

Ankara, Turkey

• Worked for perpetuation of ISO/IEC 27001:2013 and ISO/IEC 20000:2011 compliance of Information Security Management System (ISMS) and IT Service Management System (ITSMS)• Lead the migration project from ISO/IEC 27001:2005 to ISO/IEC 27001:2013 by performing gap analysis• Managed the new SIEM implementation project• Involved in vulnerability management activities by performing self-assessments and external penetration tests• Primary responsible for national/international GRC issues related to information security, cyber security, and IT management• Administrating and configuring security audit products for database firewall, file server & AD, Exchange activity monitoring• Coordinating corporate-level Computer Emergency Response Team (CERT) for cyber security management and communication with TR-CERT• Core member of TAI’s Security Work Group to manage information security issues• Worked as a member for both Corporate and IT Level Business Continuity Recovery Teams (Reviewing BCPs, exercising IT DR Recovery Plans at warm DR Sites, etc.)• Supported other departments in the preparation of TAI’s Business Continuity Plan by coordinating the IT Service Continuity Management process (Implementation of BIA via surveys, Identification of RPO and RTO values for Critical IT Services, Documentation of DR procedures and test reports, etc.)• Planning, organizing, and carrying out internal audit activities to inspect the quality of IT processes and services by direct reporting to the IT manager (Triggering corrective/preventive actions, performing follow-ups, etc.)• Leader of IT Process Assessment and Improvement Team to review the maturity of IT processes periodically• Core member of the Change Approval Board for all IT Change Management issues• IT representative for providing compliance to business needs (Legal, regulatory, and contractual requirements on IT topics)• Worked as a project manager for the ISO/IEC 20000:2011 certification project of the IT department

Ankara, Turkey

• Worked as an initiator for the operation and improvement of TAI‘s ISMS, executed risk management activities, and assigned to ISO/IEC 27001:2005 internal/external audits• Responsible for performing corporate-level information security awareness e-trainings• Worked on improvement and maintenance of in-house ISMS software• Team member in design and implementation of ITIL v3 processes• Responsible for the development and maintenance of in-house web-based software for preparing the catalog of IT services and for tracking their availability/reliability/maintainability ratios• Coordinator for periodical measurement and assessment of IT KPIs• Member in the VEDOP III project of the Turkish Ministry of Finance where TAI was the primary controller in the preparation of a terms of the contract, coordinated BIA studies, and finally controlled their business continuity plans• Supported CMMI (Level 3) Change and Configuration Management processes by developing online CSAR reports• Administration of Business Objects XI Reporting Server• Member of the corporate portal upgrade project from CA CleverPath Portal to IBM Websphere 6.0• Developed online workflows for custom lists and document libraries of MS Sharepoint Portal• Administration of CA eSCC software for configuring and collecting system logs in a central database

İzmir, Turkey

• Analysis, development, and testing of multiple Oracle ERP software modules by integrating ERP with online production Data Collection System• Worked on generating corporate dashboards and executive reports with Oracle Reports 6i and Hyperion reporting tools (Intelligence Designer, JSP, Dashboard Builder, SQR)• MS Windows Server 2003 Administration, Active Directory Management, and Lotus Notes user support

Endeavor Scaling Entrepreneurial Ventures Program

M.Sc, Information Systems

Studied on specifications of an Information Security Management System (ISMS) Software used for ISO/IEC 27001:2005 compliance.

83/100, Computer Engineering