Hale Erdem Email & Phone Number

Ankara, Turkey

• Contribution to strategic decisions within OBSS to provide essential information about the defense sector
• Supporting OBSS’s global expansion business development strategy and plan for enabling future growth in export markets
• Responsible for developing and maintaining relationships with customers to ensure high customer satisfaction and long-term customer retention
• Being involved in various activities such as SWOT analyses, planning a marketing strategy, market research, competitor analysis, SEO, Proposition & Branding, assessment for M&A options, etc.
• Core member of the Sustainability Committee
• Acting as a mentor for young software developers and interns in the scope of OBSS's Women in Tech program

Ankara, Turkey

• Mainly responsible for Program/Project Management as well as Business Development activities of a big client in the defense sector by leading 25+ contracts concurrently
• Working as a single point of contact to provide value-added business services to the accounts I have been assigned
• Coordinating multiple activities such as proposal management, contract management, invoice management and financial management
• Involvement in all end-to-end processes starting from turning an opportunity into a contract, setting up the project team, managing deliverables, and operation management until project closure

Ankara, Turkey

• Worked as a coordinator for IT-Business alignment by determining IT objectives in accordance with business strategies
• By stepping one more level in a managerial position, become accountable for achieving IT balanced scorecard targets, reporting KPI results periodically to upper management, signing SLAs with customers
• Presenting the maturity of IT services and information security policies to internal and external stakeholders
• Worked in the deployment of a new risk management tool compliant with ISO 31000
• Worked on extending ISO 20000 scope for including more IT services by redesigning processes
• Responsible for extending internal cyber security capabilities and functions (malware analysis, cyber intelligence)

Ankara, Turkey

• Worked for perpetuation of ISO/IEC 27001:2013 and ISO/IEC 20000:2011 compliance of Information Security Management System (ISMS) and IT Service Management System (ITSMS)
• Lead the migration project from ISO/IEC 27001:2005 to ISO/IEC 27001:2013 by performing gap analysis
• Managed the new SIEM implementation project
• Involved in vulnerability management activities by performing self-assessments and external penetration tests
• Primary responsible for national/international GRC issues related to information security, cyber security, and IT management
• Administrating and configuring security audit products for database firewall, file server & AD, Exchange activity monitoring

Ankara, Turkey

• Worked as an initiator for the operation and improvement of TAI‘s ISMS, executed risk management activities, and assigned to ISO/IEC 27001:2005 internal/external audits
• Responsible for performing corporate-level information security awareness e-trainings
• Worked on improvement and maintenance of in-house ISMS software
• Team member in design and implementation of ITIL v3 processes
• Responsible for the development and maintenance of in-house web-based software for preparing the catalog of IT services and for tracking their availability/reliability/maintainability ratios
• Coordinator for periodical measurement and assessment of IT KPIs

İzmir, Turkey

• Analysis, development, and testing of multiple Oracle ERP software modules by integrating ERP with online production Data Collection System
• Worked on generating corporate dashboards and executive reports with Oracle Reports 6i and Hyperion reporting tools (Intelligence Designer, JSP, Dashboard Builder, SQR)
• MS Windows Server 2003 Administration, Active Directory Management, and Lotus Notes user support

Endeavor Scaling Entrepreneurial Ventures Program

M.Sc, Information Systems

Studied on specifications of an Information Security Management System (ISMS) Software used for ISO/IEC 27001:2005 compliance.

83/100, Computer Engineering