Greg Hale Email & Phone Number

• Provided IT consultation services and technical assistance to small businesses and non-profit organizations
• Conducted analyses of existing IT infrastructures, including network assessments, process improvements, installations and upgrades, facility and network security, and disaster recovery
• Designed and installed LAN/WAN and security technologies, such as firewalls and virus protection
• Responsible for all hardware installations, remote management, firmware updates, maintenance
• Implemented Service Desk standards to align with ITIL standards

St. Petersburg, Florida, US

• Coordinate changes with other support teams and leverage existing change management processes
• SME for a large scale Microsoft Active Directory and Exchange
• Point of escalation for troubleshoot Active Directory authentication and LDAP configuration issues
• Point of escalation for troubleshoot DNS Service and Active Directory Forest trust issues in the environment
• Create/Delete, modify and troubleshoot Group Policies and Group Policies standards
• Lead engineer for configuration of monitoring DNS for all Domain Controllers via SCOM

St Petersburg, Florida, US

• Led Exchange 2003 to 2010 migration and consolidation of 5,500 mailboxes and 20 TBs of data
• SME large scale Microsoft Active Directory and Exchange (3 AD Forest, 2 Exchange sites, 1 Google site)
• Led Active Directory migration team for 100 sites and 100,000 users, which included documentation and procedures for daily Active Directory maintenance tasks
• Engineered AD migration of 16000 users/computers project.
• Lead IT Architect for Merger and Acquisition projects
• Administered F5 LTM/GTM, Big-IP, load balancing, iRules, and WAN acceleration

• Act as a subject matter expert for AD, Exchange, and SQL for the entire organization
• Ensure day to day administration, support and monitoring of the Exchange 2010 infrastructure servers.
• Implement Simpana CommVault Backup and Recovery solution for multi-site redundancy and failover plans to meet site security and disaster recovery regulations
• Responsible for all physical and virtual server backups, backup policies, retention policies, and restores
• Manage backups using CommVault in a mixed OS environment including Exchange, SQL, Sharepoint

PE

• Led meetings to ensure valuable teamwork and communication among Product Management, QA, Developer, and Support teams
• Headed support team with 9 employees including supporting national/international customers, reviewing metrics, training, and assigning tasks to team members
• Created and managed support team processes (e.g., defect tracking, test case management, and testing strategies)
• Established staff development initiatives resulting in improved ticket process times, reduced ticket close rates, and improved customer satisfaction
• Maintained configurations for IIS, MySQL, and file servers including IIS, Application Pools, disk allocations and specifications
• Worked to ensure effective collaboration between Product management, Quality Assurance and Engineering

• Handled all aspects of business including customer service, sales, and purchasing
• Conducted analyses of existing IT infrastructures, including network assessments, process improvements, installations and upgrades, facility and network security, and disaster recovery
• Responsible for all hardware installations, remote management configuration, remote management, firmware updates, maintenance, and cabling requests for all infrastructure teams at last place of employment
• Designed and installed LAN/WAN and security technologies, such as firewalls and virus protection
• Installed and upgraded software systems, including MS Office, Adobe Suite, antivirus (Norton, McAfee, Symantec)

Reston, Virginia, US

• SME for the Microsoft Active Directory infrastructure, Exchange, and SQL implementations and their integration within the AD and Storage Area Network (SAN) infrastructure providing design, testing, and documentation.
• Designed and implemented Disaster Recovery (DR) and Business Continuity Plan (BCP) in staging multi-site redundancy and failover plans to meet site security and disaster recovery regulations
• Lead a team for server hardening and implementing a Public Key Infrastructure (PKI) architect
• Responded to Request for Proposal (RFP) and Request for Information (RFI)

Randolph AFB, TX, US

• Managed ten-person team in migration of EDM Backup of Celerra File Server to Legato backup system
• Provided technical direction and management of the Directory and Resource Administrator, Exchange Administrator, and File Security Administrator; the Windows administration suite of products from NetIQ
• SME for solution delivery in the areas of Firewalls, IDS, VPN, and Authentication
• Network Security Engineer for 80,000 users for 13 separate different sites
• Monitored intrusion detection and prevention systems, scans and resolved security breaches and vulnerability issues
• Configured Cisco’s VPN and TACACS+ authentication including Cisco and Sidewinder firewalls configuration

Master’S Degree, Finance, General

Education record

Associate In Applied Science, Information Systems Technology