Greg Hale Email & Phone Number

• Provided IT consultation services and technical assistance to small businesses and non-profit organizations• Conducted analyses of existing IT infrastructures, including network assessments, process improvements, installations and upgrades, facility and network security, and disaster recovery• Designed and installed LAN/WAN and security technologies, such as firewalls and virus protection• Responsible for all hardware installations, remote management, firmware updates, maintenance• Implemented Service Desk standards to align with ITIL standards

St. Petersburg, Florida, Us

• Coordinate changes with other support teams and leverage existing change management processes• SME for a large scale Microsoft Active Directory and Exchange • Point of escalation for troubleshoot Active Directory authentication and LDAP configuration issues • Point of escalation for troubleshoot DNS Service and Active Directory Forest trust issues in the environment• Create/Delete, modify and troubleshoot Group Policies and Group Policies standards• Lead engineer for configuration of monitoring DNS for all Domain Controllers via SCOM

St Petersburg, Florida, Us

• Led Exchange 2003 to 2010 migration and consolidation of 5,500 mailboxes and 20 TBs of data • SME large scale Microsoft Active Directory and Exchange (3 AD Forest, 2 Exchange sites, 1 Google site)• Led Active Directory migration team for 100 sites and 100,000 users, which included documentation and procedures for daily Active Directory maintenance tasks• Engineered AD migration of 16000 users/computers project.• Lead IT Architect for Merger and Acquisition projects • Administered F5 LTM/GTM, Big-IP, load balancing, iRules, and WAN acceleration• Configured and deployed Microsoft Office 365 of 100000 users• Managed global rollout of Domain Controllers for an 100000 plus manufacturing customer• Responsible for divesting over 15000 users from main enterprise to a separate forest using Quest software• Responsible for implementation and configuration of WSUS and then SCCM for Windows patching

• Act as a subject matter expert for AD, Exchange, and SQL for the entire organization• Ensure day to day administration, support and monitoring of the Exchange 2010 infrastructure servers.• Implement Simpana CommVault Backup and Recovery solution for multi-site redundancy and failover plans to meet site security and disaster recovery regulations• Responsible for all physical and virtual server backups, backup policies, retention policies, and restores • Manage backups using CommVault in a mixed OS environment including Exchange, SQL, Sharepoint

Pe

• Led meetings to ensure valuable teamwork and communication among Product Management, QA, Developer, and Support teams• Headed support team with 9 employees including supporting national/international customers, reviewing metrics, training, and assigning tasks to team members• Created and managed support team processes (e.g., defect tracking, test case management, and testing strategies)• Established staff development initiatives resulting in improved ticket process times, reduced ticket close rates, and improved customer satisfaction• Maintained configurations for IIS, MySQL, and file servers including IIS, Application Pools, disk allocations and specifications• Worked to ensure effective collaboration between Product management, Quality Assurance and Engineering

• Handled all aspects of business including customer service, sales, and purchasing• Conducted analyses of existing IT infrastructures, including network assessments, process improvements, installations and upgrades, facility and network security, and disaster recovery• Responsible for all hardware installations, remote management configuration, remote management, firmware updates, maintenance, and cabling requests for all infrastructure teams at last place of employment• Designed and installed LAN/WAN and security technologies, such as firewalls and virus protection• Installed and upgraded software systems, including MS Office, Adobe Suite, antivirus (Norton, McAfee, Symantec)

Reston, Virginia, Us

• SME for the Microsoft Active Directory infrastructure, Exchange, and SQL implementations and their integration within the AD and Storage Area Network (SAN) infrastructure providing design, testing, and documentation.• Designed and implemented Disaster Recovery (DR) and Business Continuity Plan (BCP) in staging multi-site redundancy and failover plans to meet site security and disaster recovery regulations• Lead a team for server hardening and implementing a Public Key Infrastructure (PKI) architect• Responded to Request for Proposal (RFP) and Request for Information (RFI)

Randolph Afb, Tx, Us

• Managed ten-person team in migration of EDM Backup of Celerra File Server to Legato backup system• Provided technical direction and management of the Directory and Resource Administrator, Exchange Administrator, and File Security Administrator; the Windows administration suite of products from NetIQ• SME for solution delivery in the areas of Firewalls, IDS, VPN, and Authentication• Network Security Engineer for 80,000 users for 13 separate different sites• Monitored intrusion detection and prevention systems, scans and resolved security breaches and vulnerability issues• Configured Cisco’s VPN and TACACS+ authentication including Cisco and Sidewinder firewalls configuration• Performed security audits on customers’ networks that included both internal and perimeter security

Master’S Degree, Finance, General

Education record

Associate In Applied Science, Information Systems Technology