❖ Supervising a team to meet KPIs to have the team aim for targets to meet and exceed sales targets for Additional Connections and Virgin Media products. This involves actively seeking out new sales opportunities, understanding the specifications of various phones and tailoring customers' contracts to their specific needs.❖ Training of junior sta , providing ongoing mentoring to ensure positive team performance.❖ Providing a high level of customer service and assisting the customer no… Show more ❖ Supervising a team to meet KPIs to have the team aim for targets to meet and exceed sales targets for Additional Connections and Virgin Media products. This involves actively seeking out new sales opportunities, understanding the specifications of various phones and tailoring customers' contracts to their specific needs.❖ Training of junior sta , providing ongoing mentoring to ensure positive team performance.❖ Providing a high level of customer service and assisting the customer no matter what their needs are. If the customer is dissatisfied I will always support the customer and swiftly resolve conflicts resulting in customer satisfaction.❖ Maintaining a NPS of over 85% that shows I'm aiming for all the key points for the customer's needs.❖ Maintaining consistent store cleanliness and general tidiness through diligent reconciliation and stock counting to drive foot tra c and potential sales. Also ensuring all stock required was replenished on the shop floor to give variation to customers❖ Demonstrated standard of high financial transactions management by producing bills, and collecting credit card and cash payments to ensure seamless cash flow.❖ Key holder responsibility for a store that holds high end products.❖ Currently working towards getting accredited that would o cially get merecognized within the company.❖ I am responsible for promoting Google and its products through various saleschannels. Being a Google Ambassador this includes building relationships with key retailers such as O2, as well as directly engaging with customers to educate them about Google’s unique features and benefits. Show less

❖ Adept at handling multiple customer requests and queries in a quick, courteous and professional manner.❖ Demonstrated standard of high financial transactions management by producing bills, and collecting credit card and cash payments to ensure seamless cash flow.❖ Memorised over 50 menu items rotating specials to give customised recommendations to guests.❖ Maintained and enforced up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both… Show more ❖ Adept at handling multiple customer requests and queries in a quick, courteous and professional manner.❖ Demonstrated standard of high financial transactions management by producing bills, and collecting credit card and cash payments to ensure seamless cash flow.❖ Memorised over 50 menu items rotating specials to give customised recommendations to guests.❖ Maintained and enforced up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both sta and customer safety Show less

❖ Demonstrated standard of high financial transactions management by producing bills and collecting credit cards and cash payments to ensure seamless cash flow.❖ Adept at handling multiple customer requests and queries quick, courteous and professional manner.❖ Working within a team to ensure we met various goals and providing extra assistance when needed.❖ Regularly ensured all stock was properly organised in a neat and orderly fashion.