Hale Johnston, Afis, Cris Email & Phone Number

Santa Ana, Ca, Us

In my role as Chief Operating Officer at Berkley Enterprise Risk Solutions, I lead teams in claims, risk control, and technology to provide personalized insurance and risk management solutions for large employers. By collaborating with brokers and policyholders, we identify and manage risk solutions to drive down the total cost of risk for each account. This proactive approach generates exceptional Return on Equity (ROE), while enhancing the overall financial performance and sustainability of our policyholders' businesses.

Hale Strategic Consulting, LLC provides advisory, consulting, and research for insurance companies, agencies, vendors, and other participants in the workers' compensation ecosystem.Specializes in strategic planning and development, market strategies, product and service differentiation, business development, technology, change management and process optimization.

Phoenix, Az, Us

CopperPoint acquired Alaska National in late Q4 2019.

Anchorage, Ak, Us

Anchorage, Ak, Us

Alaska National creates tailored solutions that fulfill each customer's specific needs regardless of business complexity, scope of operations or service requirements. At Alaska National we approach each customer as "one of a kind" in order to provide them an elite experience that is unparalleled in engagement, quality and collaboration.

Reno, Nv, Us

P&L leadership for large workers' compensation business in 11-western states. EMPLOYERS largest region by both revenue and customer count. More than doubled revenue and customer count. Lowered expenses and increased productivity to over $4.5 million per employee. EMPLOYERS® focuses on workers’ compensation insurance and services for America’s small businesses.

Reno, Nv, Us

P&L responsibility for California and Oregon Operations. Positioned company as a Top-10 writer of workers' compensation in California. Automated underwriting process to improve service response times while lowering cost per policy. Achieved and sustained regional UW expense <3%.

Oakland, California, Us

The Workers' Compensation Insurance Rating Bureau of California (WCIRB) is a California unincorporated, private, nonprofit association comprised of all companies licensed to transact workers' compensation insurance in California, and has over 400 member companies. No state money is used to fund its operations. The WCIRB is California's trusted, objective provider of actuarially-based information and research, advisory pure premium rates, and educational services integral to California's healthy workers' compensation system.

Southfield, Mi, Us

Led sales and Marketing for direct and program business. Balanced direct sales distribution channel with network of independent agents to optimize stress resiliency and mitigate impact of hard/soft market cycles. Designed and implemented a high volume outbound/inbound telephonic, direct sales unit that is a fully integrated marketing/distribution channel that sells workers' compensation and commercial insurance to businesses. Dramatically decreased acquisition cost of high-profit small commercial business to generate 12-month ROE of over 20%Meadowbrook Insurance Group focuses on three segments of the specialty insurance marketplace: insurance carrier operations, insurance services, and retail/wholesale insurance agency operations.

Reorganized and sold core workers' compensation operation to a publicly-traded insurance holding company. Cut over $5.5 million out of the operating budget without top-line degradation. Improved expense ratio to 25% from a high of 46%. Double-digit Increase of core rates while sustaining voluntary customer revenue retention over 85%.Dodson Group was a privately-owned diversified group of companies providing insurance products, innovative business solutions and personalized service to small businesses and their employees since 1900. The company wrote policies and conducted business in 40 states and the District of Columbia.

Migrated IT from an outsourced, mainframe environment to a client server environment that reduced expenses, improved responsiveness, market agility and user satisfaction. Increased employee productivity by 361% by eliminating redundant processes and leveraging technology. Standardized technology platforms and reduced annual IT budget by over $3 million. Early adopter of Data Warehouse in order to give users enhanced access to business data. Pushed service of direct workers' compensation business onto an online service portal that gave policyholders 24/7 access to fulfill simple service needs in order to reduce expenses while enhancing services.

Led intra-enterprise coordination to ensure strategic focus was optimal for success.

Marketing and Sales