Christopher Hales Email and Phone Number
Presenter & Trainer, Learning Designer, and Mental Wellness AdvocateAs a former classroom educator and presenter, I have a passion for lifting others. There's nothing more rewarding to me than sharing a message that helps impact someone's life for the better. Whether it's one on one, or in an auditorium filled with hundreds, I believe we win by helping each other win.I've had the honor of emceeing Gabb Wireless’ corporate launch event, teaching several thousand teenagers over the course of 10 years in education, and presenting at youth conferences and retreats. I'm comfortable & experienced speaking in front of small groups or packed auditoriums, with an upbeat, entertaining, and positive message. I'm also passionate about mental and emotional wellness.After receiving my M.Ed. in instructional design, I built (and then led the team that refined) a training and onboarding program from the ground up for Gabb Wireless, coupled with collaborating on an internal knowledge base reference. I was then asked to build and lead an internal QA team. Later, I also took on implementing a parent education & family resource initiative for Gabb to empower parents to raise their kids in a hyper-tech world. I'm always eager to teach, train, and empower individuals to succeed and feel fulfilled in their lives and with their contributions to their company.Originally from Arizona, we moved to Utah in 2014 and have loved the neighborhood & the outdoor opportunities here.
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Director Of TrainingGabb Mar 2023 - PresentLehi, Utah, UsIncreased emphasis on our learning initiatives brought a laser focus to the onboarding & continued coaching process for new customer-facing team members. We rebuilt the program from scratch to support a new CS structure with 3 verticals of support, with an additional 50% reduction in time to proficiency for new employees, with a 90% graduation rate.Additionally overseeing the move towards a comprehensive, company-wide learning & development program to upskill & reskill team members in order to increase employee satisfaction and retention. -
Director Of Training & Parent EducationGabb Dec 2020 - Mar 2023Lehi, Utah, UsBuilt a training program & team from the ground up. Then built an educational initiative for parents on safe-tech from the ground up. Then built a CS QA team from the ground up!- Training: created a new onboarding program for customer-facing team members from scratch, reducing ramp time by 80%. Iterated upon the program multiple times to support remote employees, partners, and omnichannel support. Implemented new training initiatives for a growing company, including product release awareness, information security, process refinement, improved coaching, and more.- Education: with Diane Acevedo & Holly Rawlings, we created an initiative to educate parents on the dangers of "too much tech, too soon". Published over 100 articles, several of which went viral, before the team transitioned to the content marketing department.- QA: Built a QA program, including strategy, rubric, process, and overseeing hiring. With the addition of this team & their feedback, CS supervisors gave more targeted coaching and agents were aware of individual gaps, leading to a 10% increase in quality scores in the first 6 months, before this team transitioned to the CS department. -
CoachUtah Avalanche Soccer Club May 2022 - Present2012 Girls - Head coach2015 Boys - Assistant coach -
PresenterEspecially For Youth - Efy May 2017 - Dec 2020Provo, Utah, UsPresented at youth conferences several times each summer. Class sizes ranged from 75-350 depending on location. Designed, developed, and delivered unique, uplifting lessons for youth. Included object lessons, audio-visual components, role-playing, individual reflection, and goal setting. -
Seminary InstructorThe Church Of Jesus Christ Of Latter-Day Saints Oct 2010 - Dec 2020Salt Lake City, Ut, UsClassroom educator for high school students in Arizona and Utah. As if teaching in general wasn't hard enough already, I decided that teaching religion to teenagers - and doing it in a way that was engaging, relevant, and fun - was what I wanted to do.
Christopher Hales Education Details
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University Of UtahEducational/Instructional Technology -
University Of ArizonaChemistry
Frequently Asked Questions about Christopher Hales
What company does Christopher Hales work for?
Christopher Hales works for Gabb
What is Christopher Hales's role at the current company?
Christopher Hales's current role is Safe Tech For Kids | Learning & Development | Training.
What schools did Christopher Hales attend?
Christopher Hales attended University Of Utah, University Of Arizona.
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