Haley Whitman Email & Phone Number

Denver, Co, Us

Informs strategic business decisions through the design and delivery of high quality, robust customer (patient) insightsLeads strategic design and structure of both qualitative and quantitative research projects to support a deeper understanding of a customer (patient) population that is both highly sensitive and difficult to identifyUses creative storytelling and strong written and verbal communication to effectively communicate high-impact insights, as well as strategic interventions for operational improvementsLeverages thought-leadership to elevate the voice of the customer (patient) across other strategic business lanes, in order to drive an effective, customer-centric strategyUses strong interpersonal skills to understand key business needs and drive on cross-functional strategyWas chosen to represent Fortune 300 organization in a technical expert panel related to driving operational efficiencies around gathering critical customer (patient) feedback at scale

- Partner with leadership teams across 2,500+ clinics to develop tactical plans for engaging and training clinic staff to improve patient experience- Oversaw survey vendor relationship to ensure compliance with CMS guidelines for ICH-CAHPS survey administration- Analyzed ICH-CAHPS data to provide insight into key drivers of patient experience- Managed multifaceted work stream with the intent to arm 2,500+ dialysis clinics with the tools and resources necessary to drive towards improvement in patient experience- Acted as subject matter expert in cross-departmental initiatives in order to consistently rely the important and potential impact on patients’ experiences- Managed work product and professional development of one analyst

Greater Denver Area

Boulder, Co

- Responsible for a wide variety of office duties, including filing, book keeping, and customer service- Assists in the planning, coordination, and implementation of different types of events held in Macky Auditorium

Greater Denver Area

- Assisted with the development and delivery of Cloud Services product offerings, promotions, and education to ensure product success- Performed competitive and industry analyses on competing cloud brands, and provided action items to improve company competitiveness- Collaborated with twelve cross-functional interns to research, develop, and present dynamic recommendations to Arrow Executives to enhance sustainable initiatives across the home and office sector

Pueblo, Colorado Area

- Responsible for restructuring online product designs across various software programs with little to no oversight- Completed various online projects for the largest farm, ranch, and home retail chain in Colorado