Haley B Email & Phone Number

Anaheim, Ca, Us

• Analyzed and controlled vendor compliance• Evaluated, approved, and assembled all vendor invoices for 180 vendors• Assessed all customer payments to meet repossession compliance requirements• Ensured compliance with state and government codes by making contact with California Police Departments for all California repossessions• Coordinated and executed voluntary repossessions by communicating with customers and 3rd party vendors

Anaheim, Ca, Us

• Evaluated unpaid vehicle trade-ins, undisclosed pre-existing damage claims, and unpaid after-market products for validity• Resolved unpaid after-market products by communicating with 3rd party vendors and dealerships• Audited substantial amount of accounts from particular dealerships to determine if legal action is needed

Anaheim, Ca, Us

• Skip-traced to locate last known title holder, creating check requests to fulfill title registration fees, mailing affidavits and DMV paperwork to obtain vehicle title• Aided customers by providing information on temporary tags and plates, ensuring ancillary products are paid for and activated, coordinating execution of affidavits to fortify our loan contract• Prepared supporting documentation for lawsuits and legal demands• Communicated with Attorneys regarding billing and drafting of demand letters

Anaheim, Ca, Us

• Outbound calls to a high volume of 3rd party dealerships to collect after-market product unearned premiums• Built and maintained rapport with dealerships• Resolved general inbound calls from customers with insurance related issues

Anaheim, Ca, Us

Anaheim, Ca, Us