Create and maintain reporting of Agent KPI metricsCreate and maintain Quality Auditing guides,rubrics and curriculum for new hires and QA departmentTrain new hires on quality and professional communicationTrain oncoming quality assurance and processing specialistsPrepare and process legal agreementsAudit client and agent communication to ensure service quality.Identify and report trending issues, and aid in creating and implementing strategies to create positive client experiencesCommunicate professionally with appropriate departments,clients,and service providers.Administrative duties including supply replenishment, and vendor account management.

Performed multiple operational and administrative dutiesResponded to customer inquiries and complaints via phone and ensured appropriate resolutions Data entry including scheduling, payroll and inventory.Managed a shift of 100-200 employees daily, ensuring that the appropriate coverage was available. Created associate schedules, distributed work assignments and conducted new hire training Ensured compliance with policies and procedures.Demonstrated integrity, respect, friendliness, and professionalism whe

Handled inbound and outbound calls for a high-volume staffing agency.Matched candidates with potential employers based on compatibility criteria.Established and maintained account informationCreated visuals to attract applicantsAssisted with I-9, and W2 paperworkProcessed payrollPerformed office duties , and ensured CPI compliance.Demonstrated adaptability and ability to thrive in a fast-paced, multitasking environmentOnline data analysis