Haley Bolthouse Email & Phone Number

As a Therapy Medical Biller for a small healthcare organization, I have played a crucial role in managing the financial aspects of the company's therapy services. My primary responsibilities included billing insurance companies, patients, and other responsible parties for therapy services rendered. Additionally, I worked closely with the clinical staff, administration, and other stakeholders to ensure accurate and timely billing processes.I successfully shortened the revenue cycle by optimizing the claim submission process, diligently following up on outstanding claims, and working with insurance companies to resolve any disputes. This has led to a notable increase in our company's cash flow.In addition, I supported effective communication and collaboration with clinical staff which helped create a strong relationship between our billing department and therapy providers. This teamwork has contributed to a more efficient and seamless billing process, ultimately benefiting both the company and its patients.

Grand Rapids, Michigan, United States

As a Seasonal Receptionist and Administrative Assistant at Schrotenboer Taxx & Accounting, my primary responsibilities included managing client appointments and providing exceptional customer service. I efficiently scheduled tax appointments, greeted and assisted on-site guests, and handled incoming telephone calls.My role also involved addressing customer inquiries, ensuring they received timely and accurate information. I was responsible for purchasing office supplies and maintaining accurate records in binders. Additionally, I managed the company's financial transactions by processing payments and making regular bank deposits.In order to keep the office running smoothly, I developed and implemented organized filing systems, enabling easy access to important documents. I also completed various miscellaneous office tasks, showcasing my proficiency in using Microsoft Excel for data management and analysis.

Standale, Mi

Retrieved the appropriate medication from inventory. Input customer and prescription information in the pharmacy dispensing system. Created prescription labels while adjudicating insurance claims.Completed paperwork related to filling prescriptions and receiving drug orders. Ordered prescription medication for the Pharmacy Department. Stocked prescription medication.Promoted pharmacy initiatives and clinical services to the customer, all while prioritizing workload.Used effective communication skills and was the agent of change with both customers and the pharmacist.Maintained a clean and orderly pharmacy for a professional appearance. Maintained confidentiality of patient information while following HIPPA guidelines.

Greater Grand Rapids, Michigan Area

As a Part-Time Business Office Associate at Carmax, I delivered exceptional customer service by welcoming customers and assisting them with paperwork related to their vehicle purchases. My responsibilities included reviewing and processing documents, addressing customer inquiries about tag and title information, and preparing DMV paperwork. I also obtained payoff information as needed.Working collaboratively with my team and the sales staff, I supported the purchasing department with appraisal purchases and managed accounts payable functions. My attention to detail ensured accurate and efficient handling of financial transactions, including cash transactions and bank deposit preparations.In my role, I demonstrated my ability to multitask by effectively answering a multi-line phone system, providing prompt and professional assistance to callers while maintaining a customer-focused approach.

Grand Rapids, Mi

Obtained the Life, Accident, and Health License from the State of MI. Participated in their weekly Case Prep and Office meetings. Met with potential clients and completed clerical tasks.

Walker, Michigan

As a Tech Support Specialist at Greatland Corporation, I was employed during the busy tax season to provide technical assistance to customers. My primary responsibility was handling tech support chats related to the Yearli website and tax year information, ensuring a seamless user experience for clients.I utilized Salesforce and backend administration tools to manage customer interactions and resolve issues efficiently. My role also involved working with Excel files, transferring customer data as needed to address their concerns.In the office environment, I demonstrated proficiency in using various communication tools, such as Skype for virtual meetings, conference calls, and Outlook for email correspondence.

Jenison, Michigan

As a Barista, I was responsible for creating a welcoming environment and ensuring customer satisfaction. My main duties involved preparing drinks according to customers' preferences and delivering exceptional customer service by engaging with customers both in-person and over the phone.In addition, I also took on the responsibility of restocking shelves with products to maintain an organized and well-presented store. I was also able to gain experience in both opening and closing procedures, contributing to the smooth operation of the shop.

I was responsible for ensuring the production of high-quality parts while maintaining a safe and efficient work environment. My primary duties included inspecting various components for quality, operating up to five machines daily, and keeping them running smoothly.I exhibited strong communication skills by promptly reporting any issues with parts to your supervisor. In addition to machine operation, I was responsible for assembling, packing, and labeling parts into boxes, ensuring proper organization and shipment preparation.Working +40 hours a week with mandatory overtime, I demonstrated dedication and commitment to meeting production goals. Additionally, I maintained a clean and safe workspace by keeping machines and the surrounding floor free of debris, contributing to a well-organized and efficient production area.

Allendale, Michigan

Carried out multiple service industry jobs as a dish washer, a cook, and a food preparer.