Haley B. Email & Phone Number

Remote

Client Relationship Management: Responsible for Managing a diverse portfolio of clients, foster and maintain strong client relationships, promoting high satisfaction and retention through proactive communication and alignment with client goals.Client Needs Assessment & Implementation: Conduct in-depth evaluations to develop customized delivery plans, managing system testing and troubleshooting to ensure seamless client implementation.Client On-boarding & Implementation: Lead clients through technology implementations, providing comprehensive training and working closely with training teams to support end-users effectively.Project Management & Cross-Functional Coordination: Collaborating with cross-functional teams to build and refine project requirements, leveraging a suite of software applications for streamlined task management and goal tracking.Data Analysis & Process Optimization: Successful application of data analysis skills to identify opportunities and advocate for process improvements, enhancing delivery, and supporting improved client experience.

Remote, Tx

Spearhead customer growth initiatives and champion continual improvement of internal operational efficiencies in the behavioral health care and addiction treatment sector.► Building Relationships: Cultivate trusted relationships and build rapport with external clients, including treatment centers, health systems, health insurance organizations, and healthcare partners. ► Project Management: Leverage operational expertise to lead valued internal projects from onset to execution in collaboration with internal stakeholders. ► Leading Teams: Head management of staff and onsite resources; streamline referral channels, train stakeholders, and build relationships to support buy-in and enrollment of services. ► Product Implementation: Successfully implemented MAP products at 43 individual treatment centers including large multi-level of care behavioral healthcare systems and Employee Assistance Programs. ► Process Improvements: Consistently identify cost savings and process improvement opportunities; refined implementation workflow process resulting in 25% reduction in implementation timeline.► Revenue Growth: Designed and managed complex project for new provider referral process, increasing overall referrals by 34%; tracked and analyzed client growth with Salesforce data and reporting.

Remote

Orchestrated the implementation, engagement, and continued success of client accounts; strengthened client relationships and streamlined processes across cross-functional teams to deliver on organizational goals.► Client Engagement: Increased client engagement 2-10% month-over-month by leading thirty successful engagement initiatives; improved retention by incorporating implementation feedbacks in workflows.► Customer Relationship Management: Maximized client success in product use as subject matter expert on internal and external workflows and processes; assisted clients with data and reporting needs.► Sales Performance: Boosted sales and profitability by driving continued service engagement, contract renewal, and identifying cross-sell and upsell opportunities.► Communications: Engaged internal and external clients in day-to-day communications that maximizes client experience and success with contracted services; contribute to product roadmap planning.► Operations Optimization: Directed day-to-day operations of external and internal clients that deliver successful solutions for behavioral healthcare partners; direct client implementations and workflow.

Crafted, developed, delivered, and documented effective training for clinical staff, including Peer Recovery Support Specialists (PRSS) and Treatment Center Coordinators.► Training & Development: Designed, coordinated, and delivered training material for clinical staff; delivered customized trainings to clinical staff, reducing error rates and follows-ups by over 70%.► Process Improvement: Evaluated, recommended, and implemented new hire training and processes changes; identified and reported barriers associated with treatment center implementations.► Policy & Procedure Development: Collaborated in formulating and revising training program policies and procedures; provided expertise to clients related to workflows, client processes, and compliance.► Compliance: Adhered to HIPAA laws and regulations and maintained a HIPAA compliant workspace; oversaw certification and renewal process for local and national peer recovery support certification.► Client Engagement: Designed and conducted clinical staff training for over 20 implementation cycles, partnering with the Client Success team to optimize referrals and increase client engagement.

Dallas/Fort Worth Area

Led operations for this recovery community, ensuring seamless program and operations management. Drove strategic planning, quality control, organizational evaluation, and community partner relationships.

Dallas, Texas, United States

Dallas/Fort Worth Area

Hyde Park, New York

Orlando, Florida

Baking & Pastry externship requirements for The Culinary Institute of America

North Texas

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management

Associate'S Degree, Baking And Pastry Arts/Baker/Pastry Chef

Bachelor Of Applied Science - Basc, Health/Health Care Administration/Management