Haley Brendlinger Email & Phone Number

San Diego County, California, United States

• Provide leadership, coaching, and mentoring to multiple departments in managing day to day operations
• Experience with regulatory agencies and clients
• Practice and demonstrate a thorough understanding of debt collection law
• Conduct weekly/ monthly team meetings and individual touch points to review performances and task processes
• Contribute to client reports pertaining to firm performance, exceptions, training practices and business analysis

Westlake Village, CA

• Assisted high volume accounts with a range of financial systems including cost analysis of seasonality, strategic planning, and forecasting profits.
• Provided superior customer support to clients and agents with account maintenance and processing updates to mitigate communication and/or funding issues.
• Successfully implemented customer outreach programs effectively driving call volume up month over month (MOM) 60% and increasing departments profitability by 80% through direct sales.

Westlake Village, California, United States

• Executed email and telecommunication programs, including campaign building, upgrading terminal software, and promoting merchant cash advances.
• Monitored progress of day-to-day activities through email engagement to supportive staff.
• Provided knowledgeable response to customer questions regarding products, order placement shipping, rates and fees, and account management.

Westlake Village, California, United States

• Supervised staff working with account management in ensuring accurate data sharing between contractors and board of directors
• Navigated executives with decision support tools later used for relocation, consolidation, and reorganization
• Key team leader responsible for management in all areas, including accounting, payroll, data analysis, project specs.

Westlake Village, California, United States

• Served as principal cost manager for 42 subcontractors, generating invoices, including: timesheets, expenses, subcontractor costs, and other direct costs.
• Advised on actions necessary to complete/ resolve complex issues such as budget requirements, internal controls, spending variances, and account reconciliations.
• Prepared entries and monthly labor analysis for required accounts and management for week and month end review/ audits.

Westlake Village, California, United States

• Handled 80+ calls daily, with duties including retrieving customer data, performing necessary updates to equipment and updating account information
• Trained four new employees on using InContact and ZenDesk systems, entering data and organizing customer interaction logs
• Determined commitment to winning customer loyalty, solving complex issues and building productive relationships

Woodland Hills, CA

• Directed and trained personnel on handling sales and streamlining budgeting processes implemented to enhance productivity
• Produced reports to measure all aspects of success including- campaign effectiveness, Return on Marketing Investment (ROMI), and direct sales
• Quota achieved of level “A” store possible through marketing campaigns and customer engagement

Woodland Hills, CA

• Verified orders while conducting safety and technical exams to limit defective materials and improve overall processes
• Estimated, and re-negotiated schedules as necessary to match customer demand and peak revenue points
• Reduced labor costs by combining like tasks and duties together effectively reducing positions needed

Bachelor Of Science Degree, Business Administration, Management And Operations

Activities and Societies: Delta Gamma, Gamma Eta Dean's List 2017Graduated San Jose State University in two years with major in Business.

Associate Of Arts - Aa, Business Administration And Management, General

Activities and Societies: Dean's Honor List