Haley Cessna Email & Phone Number

Downey, California, United States

Specialize in managing and resolving complex coverage and liability cases related to bodily injury claims. Strategically negotiate financial settlements with attorneys, claimants, and policyholders to minimize the company's financial exposure while ensuring fair outcomes. Review and analyze medical expenses against standard benchmarks to validate the accuracy and necessity of charges. Evaluate evidence and determine coverage and liability extents rooted in a deep understanding of policy… Show more Specialize in managing and resolving complex coverage and liability cases related to bodily injury claims. Strategically negotiate financial settlements with attorneys, claimants, and policyholders to minimize the company's financial exposure while ensuring fair outcomes. Review and analyze medical expenses against standard benchmarks to validate the accuracy and necessity of charges. Evaluate evidence and determine coverage and liability extents rooted in a deep understanding of policy provisions and legal frameworks, ensuring precise decision-making for claim approvals or denials.• Promoted from a Complex Adjuster to Bodily Injury Adjuster in 2022.• Promoted from a Simple Liability Adjuster to a Complex Adjuster in 2020.• Awarded Top 3 in Customer Satisfaction within the Phoenix Regional Office.• Spearheaded weekly audits, enhancing key performance indicators (KPIs) and providing detailed feedback to leadership• Successfully improved all tracked metrics for employee contribution under my purview, demonstrating my ability to enhance team productivity and operational excellence. Show less

Develop and implement strategic social media campaigns across multi-functional platforms to improve company exposure and expand brand recognition to relevant consumer markets. Create original online content, collaborate with social media influencers, and act as Public Relations Liaison between corporate hotel groups to expand media audience and increase property revenues. Created online message bot and managed live video social media events to improve timeliness of customer communication and… Show more Develop and implement strategic social media campaigns across multi-functional platforms to improve company exposure and expand brand recognition to relevant consumer markets. Create original online content, collaborate with social media influencers, and act as Public Relations Liaison between corporate hotel groups to expand media audience and increase property revenues. Created online message bot and managed live video social media events to improve timeliness of customer communication and direct promotional marketing events. • Developed content for over 30 social media channels and applications. • Increased online traffic from 9,000 to over 50K subscribers in nine months. • Performed photography services for 14 properties, charity events, and fundraisers. Show less

Tucson, Arizona Area

Managed high-impact customer accounts and oversaw billing and payroll audits. Fulfilled key appointment requests to streamline corporate efficiency and increase employee productivity. Assisted with new-hire training processes to promote effective onboarding and foster a collaborative, professional work environment. Resolved client escalations. Regularly attended meetings and trainings to ensure detailed understanding of standard operating procedures. Participated in extensive corporate customer… Show more Managed high-impact customer accounts and oversaw billing and payroll audits. Fulfilled key appointment requests to streamline corporate efficiency and increase employee productivity. Assisted with new-hire training processes to promote effective onboarding and foster a collaborative, professional work environment. Resolved client escalations. Regularly attended meetings and trainings to ensure detailed understanding of standard operating procedures. Participated in extensive corporate customer service training. • Maintained a 90.2% satisfaction rating for graded customer service calls, scoring an average of 12.5% higher than my peers.• Repeatedly received corporate-selected “Truly Added Value” award for outstanding customer service and support.• Selected as a member of management program within 6 months and earned the position of top-scoring customer service department representative. • Doubled average number of outbound service calls per hour as compared to peers and corporate expectations. Show less

Flagstaff, Arizona Area

Responsible for hiring, training, and managing department.Managed monthly work scheduleAssisted with marketing efforts: newsletters, bulletin boards, etcProvided supervision for children (3 months-12 years)Upheld safety standardsCreated curriculum for creative expression

Lowell, Arkansas

Conducted in-depth market research, identified prospective clients, and presented market findings to business development executives as well as Marketing and Research Teams of a leading Fortune 400 company. Created digitalized utilization charts and collaborated with engineering experts to enhance client relationships and improve customer confidence. Managed live transport dispatching, on-time service, and employee payroll. • Selected as one of 16 interns out of over 300 applicants… Show more Conducted in-depth market research, identified prospective clients, and presented market findings to business development executives as well as Marketing and Research Teams of a leading Fortune 400 company. Created digitalized utilization charts and collaborated with engineering experts to enhance client relationships and improve customer confidence. Managed live transport dispatching, on-time service, and employee payroll. • Selected as one of 16 interns out of over 300 applicants. • Formulated and presented employee-retention improvement plan to Management Leadership Team.• Established cost-reduction system to minimize logistical expenses and optimize corporate revenue. Show less

Tucson, Arizona Area

Worked as a crew member as a cashier and drive-thru employeeTended to customer complaintsManaged money as a cashierProvided a comfortable environment for customers

Master Of Business Administration - Mba, Finance, Gpa: 3.94

Activities and Societies: Alpha Chi National Honor Society

Business Management, Business Finance

Activities and Societies: Alpha Omicron Pi I am a member of the woman's fraternity, Alpha Omicron Pi. I have assisted with philanthropy.