Haley Dempsky Email & Phone Number

Marlton, New Jersey

•Assess performance of individual members of the team. Provide timely feedback for favorable performance and contributions• Manage the Dialer Strategy and outbound calling for multiple teams• Coach Team Members through Call Flow to ensure Quality Control and compliance• Establish priorities, Support developmental procedures for Collections, and loss mitigation experience to achieve top results in volume of resolution, reduction in variability, and delegate work and hold self and team accountable for attaining high quality results• Maintain knowledge of compliance mandates, mortgage servicing policy and procedural updates and investor specific guidelines and related changes in the mortgage servicing industry.

Mt. Laurel

• Field Escalations and Supervisor Calls from the staff• Manage the Dialer Strategy and outbound calling for multiple teams• Coach Team Members through Call Flow to ensure Quality Control and compliance• Monitor the departments Daily Calls Not Made reporting for compliance purposes and continuity of contact• Take ownership of Special Projects and agent status to Supervisor / Management on a Daily / Weekly / Monthly Basis• Assist with the production of Loan Modification Documents for the Document Control Department• Maintain a pipeline of 50+ accounts to assist in Retention / Liquidation options • Collect, analyze and interpret data relative to Mortgage Servicing and delinquency. Make recommendations and assist with the implementation of reporting, Key Risk Indicators and Key Performance Indicators for the department• Work with Investors to provide loan level updates, as well as reporting solutions so that they can accurately track their portfolio and delinquency• Expert on FEMA Disaster Reporting and Call Flows

• Field inbound calls and place outbound calls to delinquent borrowers in need of assistance• Proficient at working through multiple Dialer Systems• Ask probing questions to understand the reason for the delinquency of an account• Perform Financial Interviews to see what assistance a borrower is eligible for• Act as the Single Point of Contact for the borrower while guiding them through the assistance process from start to finish• Provide information regarding missing / incomplete documents from a borrower’s assistance package• Establish repayment plans for borrowers in default• Review borrower’s financial situation to determine eligibility for retention or liquidation options in order to alleviate losses for the company and investors.

• Fielded inbound calls and placed outbound calls in regards to delinquent payments due• Proficient at working through multiple Dialer Systems• Ask probing questions to understand the reason for the delinquency of an account• Performed Financial Interviews to see what assistance a borrower is eligible for based on their debt to earnings ratio• Processed payments via Western Union (Speed pay)

Cherry Hill, New Jersey

• Opening/Closing store• Handling all monies/cashing out at end of night• Ordering and Selling Needs for the salon; Answering phones; Estimating Prices for Potential Customers; appropriately bill customers for services received; Customer Service with Any and Most Customer Comments and Concerns• Responsible for Maintaining Outstanding Customer Service as Per Company Standards• Creating Schedules for Managers; Working with Helios and Intella-hub

Associate'S Degree, Secondary Education And Teaching/ History

Secondary Education And Teaching

Education record