Haley Dervinis Email & Phone Number

Philadelphia, PA, US

This role focuses on customer solutions at scale across the entire customer base to help drive broader product adoption by ensuring our customers are fully implemented and adopting best practices. Interventions include webinars, consultations, community participation, and video, field, and in-product guides. Think sales engineer, customer success manager.

United States

Led a variety of interactions (1v1 calls, group workshops, live chat) for VSB and SMB customers in order to reduce friction, increase adoption, demo product features, and drive paid team creation and expansion. Managed renewal conversations of select SMB customers ensuring seamless transitions and continued product usage. Aggregated customer data to.

Oversee academic advising program for 600-800 students. Specifically, I define and execute strategic planning for initiatives and projects related to onboarding, student development, and systemic improvements. I seek to drive positive inactions with our unit and rely on relationship building and finding solutions as I translate needs across the university..

Philadelphia, Pennsylvania, United States

I teach/have taught 3 classes in an adjunct capacity. The Drexel Experience (Fall 2014 – Present), The Concept of Kindness (Fall 2017 - Present), and Introduction to Civic Engagement (Spring 2019). The Drexel Experience: Introduces 30 first quarter (new and transfer) students to the academic and co-curricular facets of life at the university utilizing.

Philadelphia, PA

I provided educational guidance to approximately 250-550 undergraduate students by empowering them to navigate academic pathways towards success. This required mutual collaboration with the student and working with offices around the University to determine appropriate solutions. In addition, I created and maintained strong relationships with Deans.

Philadelphia, PA

I recruited and yielded graduate level students for 5 MS, 2 PhD, and 7 certificate programs. I managed approximately 600 graduate applicants per year (two intake terms) by collecting application materials, conducting first review of applications, communicating decision information, processing matriculation fees, and overseeing data management by auditing.

I supported the head coach in the organization and facilitation of practices for approximately 20 student-athletes. I also aided in college recruiting process by interacting with parents and athletes and examining submitted highlight videos and resumes. Throughout the season, I participated in player development meetings. Highlight: Created an academic.

I created, organized, and facilitated weekly practices for 10-15 athletes.

I recruited students primarily by attending study abroad fairs and utilizing connections with faculty and staff from other institutions. I advised and guided students through the application process through pre-departure.Highlight: Created re-entry program that covered reverse culture shock, coping skills and resume, cover letter and interview prep.

A10 - The Mediterranean Sea

I provided guidance, mentoring, and advice to 80 students in a residence hall setting. I also arranged and supervised multiple intramural tournaments for 100-120 students per sport which included the scheduling of events and maintenance of sports facilities and corresponding marketing materials. Highlight: I assisted in the organization of an event that.

Moorestown, NJ

In this role, I maintained organization of production and shipping departments by serving as liaison between technicians, production staff, sales team, customer service, and customers. I organized and prioritized workflow; ordered supplies, maintained office inventory, and reduced waste by planning efficient use printing, mounting, and lamination materials.

Moorestown, NJ

I served as the primary contact person for questions, concerns, updates, and estimates for graphic orders and shipping.. I discussed and entered orders for graphics and shipping arrangements (both national and international). Highlight: Learned from some of the best about customer service that included lessons I still refer to today!

B.A., Communications

Activities and Societies: Temple Field Hockey Team, Student Athletic Advisory Committee, Campus Alcohol and Substance Awareness Peer.

Certificate, Digital Media

1 year certificate program

M.S., Global And International Education

Masters Coop: Short-term Study Abroad, Sports and Reflection (2010). I explored the use of sport and articulation and reflection (A&R).

6 Graduate Credits, Student Affairs At Sea Program

Completed MS coop while on board which sought to discover how engaging in sport (at multiple port locations with local athletes) while.