Haley Diede Email and Phone Number

• Assist case managers with any changes to be made to the injured workers file• Answer incoming phone calls• Send out outgoing mail for case closure notifications, appointment reminder letters, transition to return to work packets, etc.• Call physician’s office to confirm injured workers upcoming appointment and call injured worker to update them• Make biweekly phone calls to injured workers to keep the communication between the company and client• Pay medical record invoices for companies where nurse case managers request medical records to be able to provide the best care to the injured worker

o Attend weekly senior leadership and operations meetings, write a weekly executive summary on topic of my choice, shadow and observe different departments such as Homeless Health Services and Patient Services, enter tickets into the EHR for billing, helped organize compliance surveys, read and observed policies and procedures implemented in the facility, helped produce a marketing plan, gave suggestions on changes to orientation material, used Microsoft Outlook and Lync to connect with other employees

Responsible for taking customer’s food and drink orders in a timely fashion of their arrival and remember what they ordered, keeping track of cash and credit card orders, counting my own bank at the end of each shift making sure I have the right amount, cleaning at the end of the night

Administrative duties: making copies, sorting and filling bills by each individual sport account, looking up vendor numbers, receiving and distributing mail, preparing deposits, creating excel spreadsheets or word documents to show data, answer and transfer phone calls