Haley Gerwitz Email & Phone Number

Albany, NY, US

East Greenbush, New York, United States

• Responsible for onboarding new clients to PSA software, with a focus on partners with large-scale adoption of the product.
• Provide short-term consultancy engagements for existing PSA partners to streamline existing product use or adopt new product features.
• Conduct regular assessment of partner business needs and tailor project/product implementation to specific needs while maintaining parameters of best business practice.
• Scope and develop custom reports for partners.
• Work cross-departmentally as needed to advocate for partner success during and after the lifecycle of the partner engagement.

East Greenbush, New York, United States

• Responsible for onboarding new clients to PSA software of 50-60 projects at a time.
• Manage partner technical onboarding from start to finish; weekly or monthly calls with each partner to review overall progress and guide through database setup to ensure efficient use of partner time.
• Conduct regular assessment of partner business needs and tailor project/product implementation to specific needs while maintaining parameters of best business practice.
• Provide consultancy services for PSA product outside of major project scope as per business needs.

East Greenbush, New York, United States

• Serve as team lead and directly assist supervisors in leading team of 20. Handle inbound volume as needed, and triage L1 cases.
• Coach and deliver feedback to L1 technicians, and correspond with supervisor to discuss individual and team strengths and weaknesses.
• Developed and enacted proposal to shape how the role delivers feedback to and works with L1s to set benchmark for future employees in this role.
• Assist with new hire training and onboarding. Participate in interview and hiring process, bringing on 3-4 new employees at a time.
• Assist cross-department on various projects, including but not limited to updating partner-facing documentation, assisting development/product management teams in building and rolling out a new integration, and.

Albany, New York Area

• Provide support for PSA product via phone, chat, and email interactions with customers. Manage case load of about 10-20interactions/day.
• Troubleshoot with customer and appropriate internal channels to investigate and navigate workflow for customer questions andissues with product. Develop relationship and rapport with partners.
• Perform incident triage, review of potential defects, and ticket first resolution.
• Responsible for continuing education on product knowledge in order to deliver the highest level of service in the industry.

Schenectady, NY

• Interpret incoming contracts for the sale of gas and steam turbines and manage customer information in relevant databases.
• Review and manage contract finance documents and payment schedules; managed contract assignment of 20-40 contracts.
• Generate and issue customer invoices for multiple assigned projects; communicate with customer and project manager forproject updates.
• Assist in reconciliation and balancing of general ledger on a quarterly basis.

Rotterdam, New York

• Assisted in running store with $2M yearly sales.
• Responsible for running sales floor and store met sales goals through observing associates and coaching to high-performanceselling behaviors.
• Managed 3-5 associates on the sales floor during an average shift; communicate with other members of management for shifthandoffs.
• Aided in recruiting and hiring top talent to grow sales team.

Albany, New York Area

• Certified Bra Expert and sales specialist. Engaged in internal management training courses.
• Responsible for expert product knowledge. Coached and guided employees on product knowledge and selling skills.
• Ran and maintained fitting room; upheld high-performing selling behaviors on sales floor and in fitting room.
• Served as peer mentor for other sales associates. Contributed to achieving store metrics through exceeding personal sales goals.

Albany, New York Area

Assisted customers on the sales floor and fitting room. Participated in internal management training program to build skills.

Albany, New York Area

Wrote press releases and advisories; corresponded with clients via phone and email. Pitched events and invitations to local news stations and elected officials. Assisted with planning and execution of client events. Managed and maintained client social media sites.

Guilderland, New York

Assisted students with classwork in after-school self-learning program. Taught relevant concepts to assist with mastery; graded and reviewed completed classwork and homework. Interacted with parents. Provided progress reports on students.

Bachelor Of Arts (B.A.), English

Activities and Societies: Tau Sigma, Sigma Tau DeltaPeer mentor for transfer students during Fall '13 and Spring '14 semesters. Graduated.

Biology/Biological Sciences, General

Transferred after first year due to change in field of study.