Dedicated Cozy Game Operator with a passion for enhancing player satisfaction and optimizing revenue generation through effective issue resolution, targeted advertising, and comprehensive reporting. Project including: Piggy Go, Spin A Spell, Island King；

- Audit customer service agents’ interactions with customers to measure performance against quality standards, including subjective components such as soft skills and courtesy.- Handle the ticket for escalating the agent feedback on sensitive or underage issues, and accurately convey it to the internal department for communication and resolution.- Proficient in content output directed towards gaming users, refine and analyze feedback from the gaming community, and regularly produce daily/weekly reports.- Provide support in configuring bots and automations for both the backend and frontend.- Managing demands through assigning tasks to vendors and working with colleagues in multiple time zones while ensuring high‑quality content. Communicating with vendors as well as internal departments to address issues in clarity while evaluating vendors on their quality.- Delegated and managed the PUBG MOBILE FAQ in 12 languages prioritizing clarity and quality of information.

- User Support: Respond promptly to various user feedback, improve user satisfaction, and handle over 600 users per month.- Data Analysis: Summarize various operation data, collaborate with team leaders for discussions, jointly optimize operation plans, and increase user activity by 30%.- Document Organization: Complete preparation and organization of relevant materials according to the operation plan, collaborate to create operation SOP, and ensure the efficient implementation of various operation activities.

（Intern）Devise and utilize fruitful sourcing strategies. Discover profitable suppliers and initiate business and organization partnership.