Haley Hoffmann Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

As an Executive Administrative Assistant to the Founder and CEO of Axxess, I provide high level administrative and operational support while maintaining confidentiality for our company's top executive. In this role, I have the opportunity to work every day with world-class colleagues who impact countless lives by creating technology that helps provide greater access to healthcare around the world. This positions requires a great deal of flexibility, fast problem-solving, and the ability… Show more As an Executive Administrative Assistant to the Founder and CEO of Axxess, I provide high level administrative and operational support while maintaining confidentiality for our company's top executive. In this role, I have the opportunity to work every day with world-class colleagues who impact countless lives by creating technology that helps provide greater access to healthcare around the world. This positions requires a great deal of flexibility, fast problem-solving, and the ability to adapt to new situations quickly. I manage complex calendars using Microsoft Outlook and ensure leadership is properly prepared and on time for all meetings and events. I assist with the scheduling of multiple stakeholder meetings both internal and external and also help manage travel schedules and logistics for executives for both domestic and international travel. Show less

Dallas, Texas, United States

Following a post-COVID reorganization, duties for the Guest Services Managers were expanded. In addition to maintaining all previous responsibilities, I was also assigned responsibility for the Reception, Membership, and Group Sales teams. In this expanded role, I ensured all calls and emails sent to these teams are answered efficiently and helped problem-solve escalated guest issues. I processed Memberships in our ticketing software, Tessitura, and worked with the Development team to… Show more Following a post-COVID reorganization, duties for the Guest Services Managers were expanded. In addition to maintaining all previous responsibilities, I was also assigned responsibility for the Reception, Membership, and Group Sales teams. In this expanded role, I ensured all calls and emails sent to these teams are answered efficiently and helped problem-solve escalated guest issues. I processed Memberships in our ticketing software, Tessitura, and worked with the Development team to help support and increase our number of donors. Show less

Dallas, Texas, United States

In this position, I helped manage our team of 30+ guest-facing "Engagement Specialists" who greet guests, sell tickets, help way-find, and create memorable experiences for guests to help the museum carry out its mission to inspire minds through nature and science. The department's main initiative was engagement - to strive to ensure guest questions were pre-emptively anticipated and solved, and that we provided a warm, welcoming atmosphere and smooth, enriching journey through our exhibit… Show more In this position, I helped manage our team of 30+ guest-facing "Engagement Specialists" who greet guests, sell tickets, help way-find, and create memorable experiences for guests to help the museum carry out its mission to inspire minds through nature and science. The department's main initiative was engagement - to strive to ensure guest questions were pre-emptively anticipated and solved, and that we provided a warm, welcoming atmosphere and smooth, enriching journey through our exhibit halls. My specialty in this role was in staff communication and training. I worked diligently with my direct reports to train and bolster their guest engagement skills. I also handled escalated guest issues, held our team accountable for attendance and job performance, and lead by example by enthusiastically engaging with our guests as they entered and exited the museum. Creative problem-solving, quick thinking, and an outgoing personality are all strengths that served me well in this fast-paced environment! Show less

Dallas, Texas, United States

I was promoted after four months as a Guest Services Supervisor at the Tower to the position of Guest Services Assistant Manager and served as the manager on duty during my shifts. In this new role, I thoroughly enjoyed being able to create new projects that benefitted our operations team in addition to carrying out the projects I started as a Supervisor. After my promotion, I began using analytics to improve product sales, created sales competitions as incentive for our ambassadors… Show more I was promoted after four months as a Guest Services Supervisor at the Tower to the position of Guest Services Assistant Manager and served as the manager on duty during my shifts. In this new role, I thoroughly enjoyed being able to create new projects that benefitted our operations team in addition to carrying out the projects I started as a Supervisor. After my promotion, I began using analytics to improve product sales, created sales competitions as incentive for our ambassadors, tracked photo sales to maintain appropriate inventory, and improved signage to further enhance the guest experience. I also coordinated with partner companies within the Tower and Hyatt Regency to help ensure efficient guest experiences and safety. Show less

Dallas, Texas, United States

At Reunion Tower, we treated guests from all over the world to an incredible view of the Dallas skyline 470-feet above the ground. As a Guest Services Supervisor, I oversaw 16 ambassadors and helped greet, guide, and educate guests about the city. Ensuring visitors had an exemplary time, anticipating their needs and desires, and making sure they had any and all issues or concerns solved promptly and sufficiently was the most important part of my job. I was often referred to as the… Show more At Reunion Tower, we treated guests from all over the world to an incredible view of the Dallas skyline 470-feet above the ground. As a Guest Services Supervisor, I oversaw 16 ambassadors and helped greet, guide, and educate guests about the city. Ensuring visitors had an exemplary time, anticipating their needs and desires, and making sure they had any and all issues or concerns solved promptly and sufficiently was the most important part of my job. I was often referred to as the energizer bunny at my job as day-to-day I helped maintain daily operation reports, assisted ambassadors with dilemmas or problems, kept ambassadors informed on events and information, helped coordinate with large tour groups, ensured facilities were clean and welcoming, and oversaw cashier cash-drops. Show less

Keller, Texas

At this facility, we provided high-quality childcare for children aged six weeks to twelve years old. As an assistant teacher, I served in several classrooms throughout the day carrying out educational curriculum, maintaining group organization, and obtaining cooperation and participation from the children. In the morning, I nurtured and cared for infants and toddlers. In the afternoon, I was the lead after-school teacher for our second through fourth grade students where I supervised… Show more At this facility, we provided high-quality childcare for children aged six weeks to twelve years old. As an assistant teacher, I served in several classrooms throughout the day carrying out educational curriculum, maintaining group organization, and obtaining cooperation and participation from the children. In the morning, I nurtured and cared for infants and toddlers. In the afternoon, I was the lead after-school teacher for our second through fourth grade students where I supervised activities and homework completion. My employment required successful completion of over 30 hours of online and in-person orientation training and an annual completion of 30 hours of additional training. Show less

Frisco, Texas

One of the most rewarding job experiences I have held was being an in-home nanny for the Brown family. I provided full-time supervision for a four-year-old and a six-year-old, created a fun and safe environment for games and activities, and diffused inevitable disagreements and tantrums. I helped the six-year-old with homework each day and helped teach him to read during his year at Kindergarten. The four-year-old's art and creativity blossomed far beyond pre-school level as we worked… Show more One of the most rewarding job experiences I have held was being an in-home nanny for the Brown family. I provided full-time supervision for a four-year-old and a six-year-old, created a fun and safe environment for games and activities, and diffused inevitable disagreements and tantrums. I helped the six-year-old with homework each day and helped teach him to read during his year at Kindergarten. The four-year-old's art and creativity blossomed far beyond pre-school level as we worked together drawing, painting, and creating. I was responsible for making sure we all met a tight time schedule getting children to and from school, activities, camps, and appointments. Show less

Celbridge, Ireland

Just west of Dublin, Ireland, I served as an in-home nanny for the Green family. I spent my days providing supervision for a three-year-old and five-year-old, indulging their imaginations in countless games and activities both indoors and out, and diffusing the occasional disagreement and tantrum. Under a strict time management schedule, I was responsible for preparing meals for both the children and, on occasion, the entire family and maintaining and carrying out a routine schedule of… Show more Just west of Dublin, Ireland, I served as an in-home nanny for the Green family. I spent my days providing supervision for a three-year-old and five-year-old, indulging their imaginations in countless games and activities both indoors and out, and diffusing the occasional disagreement and tantrum. Under a strict time management schedule, I was responsible for preparing meals for both the children and, on occasion, the entire family and maintaining and carrying out a routine schedule of household chores. Show less

Somerset, England

At this large country manor house that served as a venue for weddings, corporate events, and a bed and breakfast, I wore many hats. In the evenings, I worked at the B&B front desk interacting with guests and making reservations. In the main office, I handled marketing responsibilities, which included interacting with clients, planning and executing social media, and designing sales and marketing collateral. Around the facility, I also helped wherever needed by waiting tables, making… Show more At this large country manor house that served as a venue for weddings, corporate events, and a bed and breakfast, I wore many hats. In the evenings, I worked at the B&B front desk interacting with guests and making reservations. In the main office, I handled marketing responsibilities, which included interacting with clients, planning and executing social media, and designing sales and marketing collateral. Around the facility, I also helped wherever needed by waiting tables, making beds, and washing dishes whenever help was needed. Show less

Napa, California

At this beautiful resort on Lake Berryessa, thousands of guests visited each week to enjoy our campground and cabins and to rent boats and kayaks for their summer vacation. As a resort agent, my job was to ensure guest satisfaction by helping our visitors in any way I could. My duties included providing excellent customer service throughout the facility, helping customers in the resort store, and serving as a dock attendant maintaining the resort's boats.

Columbia, Missouri

I worked part-time at the vet hospital during college to complement my wildlife studies. This job required me to assist animals as much as it required me to interact and connect with their owners - who were sometimes understandably emotional about their pets welfare. My work ranged from routine to emergency situations. Day-to-day I assisted surgeries and appointments and did clerical work entering patient files, making appointments, and providing high-quality customer service.

Keller, Texas

I served as an American Red Cross certified lifeguard during this steady, part-time job in high school. Our main responsibility was ensuring the safety of swim and dive team practices, children's swim lessons, and large daycare groups who used our open swim area. I routinely performed first aid on patrons and helped maintain a hygienic, safe environment for our patrons. My position required monthly in-service meetings, and annual training in lifeguarding, first aid, CPR, AED, and… Show more I served as an American Red Cross certified lifeguard during this steady, part-time job in high school. Our main responsibility was ensuring the safety of swim and dive team practices, children's swim lessons, and large daycare groups who used our open swim area. I routinely performed first aid on patrons and helped maintain a hygienic, safe environment for our patrons. My position required monthly in-service meetings, and annual training in lifeguarding, first aid, CPR, AED, and administering emergency oxygen. Show less

Bachelor Of Applied Science (B.A.Sc.), Wildlife Sciences

Activities and Societies: National Collegiate Honor Society, School of Natural Resources Student Ambassadors, School of Natural Resources.

Study Abroad Course, Sir Thomas More And English Literature

Having just completed my sophomore year of high school, I traveled to London, England, for two weeks to study English literature.

Study Abroad Course, Australian Culture And Wildlife

The summer after my junior year at Mizzou, I traveled to Queensland, Australia, to study Australian culture and native wildlife, engage.