● Utilized operating systems and databases to track and allocate resources effectively.● Logged information via Excel/Google Drive to communicate changes ensuring all staff had updated and accurate information, mitigating miscommunications. ● Assisted customers with concerns including programming new keys and troubleshooting WiFi connectivity-related issues in a quick and friendly manner to ensure customer satisfaction.

● Managed Point of Sale (POS) systems to enhance sales tracking, information management, and product promotion.● Maintained a results-oriented approach while building and sustaining professional relationships with clients, team members, and management.

● Utilized RF scanning technology to efficiently locate and organize products for packing and shipment, significantly increasing the accuracy and speed of order fulfillment.● Employed Excel and various software tools to print labels, process returns, and track order shipments, leading to improved tracking efficiency and a reduction in return processing time.

● Maintained organization of business flow using Open Table software, enhancing reservation management and customer service efficiency.● Led and supported team members to ensure efficient service, improving customer satisfaction and team performance.● Assisted the management team with promotions and training of new hires, contributing to increased sales and effective team integration.

● Trained new hires and managed crew schedules using Excel, optimizing team efficiency and ensuring smooth shift operations.● Maintained store organization by performing regular audits on weekly shipments and documenting inventory, providing accurate reports that enhanced supervisory decision-making.● Developed and sustained relationships with customers, promoting business growth and significantly increasing sales through enhanced customer engagement.● Secured daily deposits and balanced the safe, ensuring financial accuracy and security for all transactions.

● Prep foods using scales, slicers, and other kitchen equipment while maintaining food costs and USDA regulations● Operate and maintain dishwasher and other janitorial machinery to ensure cleanliness of work areas● Improve team coordination and client satisfaction by effectively utilizing management software for communication and organizational tasks.● Manage event setups and breakdowns by following detailed layout plans, ensuring efficient operation and adherence to guidelines.● Prepare supplies complying with regulatory standards and optimizing resource usage.● Operate and maintain equipment to ensure safety standards were met in work environments

● Coordinated and trained crew members, providing exceptional service that enhanced guest satisfaction and loyalty.● Secured deposits and balanced the safe daily, maintaining financial accuracy and security for the business.● Utilized restaurant software to accurately record inventory, facilitating efficient stock management and reducing wastage.● Employed restaurant software to monitor labor and track hourly sales, optimizing workforce allocation and increasing sales efficiency.● Ensured the store consistently passed various inspections, including USDA inspections, by maintaining high standards of compliance and cleanliness.● Communicated goals and day-to-day issues with supervisors and other franchise locations, ensuring alignment and swift resolution of operational challenges.● Actively participated in promotions, contributing to sales growth through strategic marketing initiatives and enhanced customer engagement.