Haley Keys, Pmp Email and Phone Number

Financial | Data Transformation PlatformProgram Lead of the Features Convergence Program under the Card Data Engineering and Analytics Portfolio working to create a data transformation platform that would allow for teams across the enterprise to have access to data ready for consumption.As the Program Lead, I am managing 65 people across 7 teams including 3 reporting Agile Delivery Leads, 4 Product Owners, 4 Tech Leads, and 50 software engineers while performing as Agile Delivery Lead for 2 teams.Responsible for cross-team and cross-enterprise dependency and risk tracking. Provided Program escalations and updates to Director level leadership across the Portfolio and led decision making through trust and influence.Improved PI milestone tracking and results reporting by implementing SMART goals for each of the teams. Enhanced cost savings by identifying efforts that fall under software capitalization standards and saving the company millions of dollars.Data steward for Jira and Jira Align features, business epic, and business initiative tagging across the Program resulting in accurate and up to date metric reporting. Developed concept, presented pitch, and gained leadership buy-in for a new PI approach adhering to SAFe best practices to better plan and account for cross-team dependencies, milestone tracking, and metric reporting. Results included proper sequencing of dependency management before PI planning, better alignment of teams, consistent progress reporting, and better understanding of business value and how our Program fits into the overall picture.

Financial | Data Transformation PlatformImproved intake process and cross-enterprise collaboration by standing up a new intent refinement and system architecture review process and forum to facilitate collaboration and definition of new intake.Stood up a new Kanban team comprised of engineers from existing teams working solely on security and vulnerability management of Production features thus allowing the Program teams to focus on new development. This well managed team reduced Production level support work from 60% to 35% with no increase in headcount.Took the initiative to ensure high morale resulting in highly functional teams.Organized both in person and virtual team events to ensure a feeling of togetherness in a hybrid environment.Fostered a community of trust and openness within the teams.Instituted a new monthly “Best Practices” collaboration session to share new ideas, lessons learned, and best practices across 25 delivery partners. Standardized several personally implemented improvements across the Portfolio.Held regular syncs with delivery leads to ensure their needs were being met and their ideas were being heard.

Federal | Product Regulation SuiteWorked as the Lead Business Analyst for the operations and maintenance of two systems within a suite of applications dedicated to the regulation of tobacco products. Led a technical team to deliver a variety of enhancements to an existing data management application. Worked with stakeholders to identify prioritization of features that could be released in a short contract cycle. Federal | Healthcare Data AnalyticsLed delivery for two technical teams focused on tool implementation and data migration.Worked with Product Owners to gather functional requirements and break them down into comprehensive user stories that could be translated to the technical teams.Organized and maintained the product backlog for two scrum teams within JIRA.Responsible for all RAIDs for two scrum teams by tracking actions and decisions, raising risks, and escalating issues.Led the delivery of the migration and ingestion of data from a legacy data warehouse to a modern AWS IDP.Provided quality assurance on technical/informational documentation before presenting to client Product Owners for acceptance.Briefed client’s leadership in weekly and monthly status meetings on the state of each work stream and presented options on how to mitigate risks.Cultivated strong relationships with Product Owners, clients, and the team. Earned the Gold Champion’s Heart award for my outstanding execution.

Hospitality | Global Reservation Engine and Supply ManagementAdopted a project with no structure or methodology. Implemented regular code reviews to assure quality, written requirements to lessen the amount of rework, and release guidelines for smoother deployments.Increased internal project audit risk percentage from 33% to 64%. Worked without resources like JIRA by coming up with creative, streamlined ways to track work.Managed the team’s priorities based on the ever-changing needs of the client. Limited context switching to maintain an efficient and effective team.Built and maintained good relationships with stakeholders so that recommendations were met with trust. Held highly technical meetings with system architects and business centric meetings with organizational representatives, including the client company’s CTO.Designed and developed a completely new Home Page interface to give users a snapshot of what they cared most about and increase their yield.Worked with Directors and Program Managers to discuss strategy and define how the client could use Appian to its fullest potential. Put into place meetings with organizational groups such as HR and finance to define their business processes.Streamlined an O&M system in which users could reach out for requests/questions/issues and have them addressed as quickly as possible.

Federal | Grant Management SystemHandled all stages of software development from user story conception, acceptance criteria definition, development, testing, and Production deployment.Stepped up as the lead of a team of 3 senior developers to design and implement an optimization of a key part of the system. Redesigned processes, interfaces, and database structure to better fit the needs of the client.Worked with a Software Architect to design effective, efficient solutions for optimization. Presented and demoed regular progression of the optimization redesign to members of the Federal organization.

Pharmaceutical | RFP Management SystemDesigned and developed user-friendly interfaces and process workflows for an RFP submission and processing system for a pharmaceutical company. Influenced client’s prioritization of features through software development expertise and gained trust.