Haley Libers Email & Phone Number

Chandler, Az

• Team lead for 5 different teams, which involve creating/ pulling reports on a daily basis, creating team schedules formeetings, huddles, coaching opportunities, special projects, and trainings as necessary.• Coach new team members to develop the skills and competencies necessary for the role and provided feedback tomanagement• Work and meet with management in all lines of business daily to prioritize needs, offer feedback and improve processes• Exceeding in both monthly and annual metrics resulting in a service conference award• Extensive experience with ERLMF, MSP, and ApplicaEon Lifecycle Management (ALM)• Active tester within the UAT environment by performing application functionality testing within a virtual emulator• Validator for Speed To Market Emergency, off, and major releases within ERLMF and MSP• Responsible for user interface testing, researching, and opening tickets regarding any unresolved or newly discoveredissues across all platforms• Work closely with management to identify potential risk opportunities, provide procedure implementaEon, andimprovements to mitigate risk• Facilitate training classes, update team members with new policies / procedures, and growth opportunities via weeklyhuddles• Responsible for daily organization and structor to prioritized workflow to ensure compliance with CFPB guidelines andreduce the potential for failed audits