Haley Lipperini Email & Phone Number

•Interface with clients, sales reps, & the utility company to discuss why accounts are not being supplied by the contracted supplier with a focus on educating clients of said problems & highlighting aproposed solution. •Retain accurate records within the Albireo Energy Database to identify dropped or enrolled accounts, date of drop or enrollment, & record of path to resolution. May require generation of updated Albireo Energy contracts & coordination with other departments to ensure services promised are delivered.•Utilize ticketing software for communications with clients, sales reps, & suppliers to provide transparency of solutions & to record impacts on annualize Albireo revenue.•Audit customer records for accuracy of services provided. Update Albireo database where appropriate.•Contact the utility company on behalf of the client to activate or deactivate utility services as authorized through service contracts.•Interface with clients through inbound or outbound efforts via phone & email to ensure the value of products & services provided are understood by the client & are accurately meeting their needs.•Troubleshoot any errors that may arise, acting as a customer advocate & liaison between departments & companies. Ensure full resolution of said problem along with client satisfaction & knowledge of said resolution.•Provide clients with UtilityModule access & training. May involve auditing clients’ accounts to ensure we are tracking their full portfolio; update Albireo contracts where needed. May also involve a reviewof our access to the data by either collecting customer data access points or creating access yourself.•Ensure that all quality & safety standards, specifications & policies are met, drive continuous improvements, & collaborate with the team to drive efficiencies.•Support a culture based on open/honest dialogue & involvement with all team members that demonstrates the value of their input & engagement in improving performance.

Virtual

Moosic, Pa

Pittston, Pa

● Successfully manage 8 national accounts in my portfolio of business● Collaborate with internal and external contacts to execute daily activities● Analyze reports to distinguish trends and missing line items● Serve as a direct point of contact for corporate leaders, respond to inquiries, and deliver excellentcustomer service with a positive, professional attitude.

Pittston Pa

● Work closely with account manager and customer service● Manage concept promotions and new or deleted items● Handle escalated customer complaints or dissatisfactions

Montage Mountain

Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner.Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center.Communicating with clients throughout the entire shift with structured breaks.Navigating multiple computer systems while interacting with the client.Listening to, understanding and providing needs-based sales solutions for our clients.

Pittston, Pa

Support National Sales by addressing and resolving Account Executives’ questions / requests in a timely manner; this includes identifying profit improvement opportunities for assigned customers through knowledge and use of U.S. Foods products, systems, and tools. Maintain necessary internal records and order guides for assigned customers. Provide Account Executives (AEs) with administrative / internal reporting support.Essential Duties And ResponsibilitiesSupport AE in preparing for customer visits / business reviews for all non low-influence customers; surface potential selling opportunities to help set customer strategyProactively identify opportunities to support AE in driving profit through analytical review of assigned customers, including driving compliance, conversions and penetration opportunitiesConduct analysis to produce customer reports in support of AE sales effortsMaintain customer order guides, including menu changesAssist AEs with internal reporting and record-keepingManage logistics planning and inventory for assigned customers in coordination with functions; coordinate LTOs and new/discontinued menu items; Track LTO items as they are received and during promotion and address potential issues proactively to ensure seamless customer experienceWork with divisions and corporate SPL department to ensure correct pricing to the customer; coordinate any audits between divisions and SPL DepartmentReceive vendor contracts from customers and forward to all divisions and SPL coordinators; maintain records of any national vendor contracts in the officeEffectively communicate and coordinate between the sales team (AE and CSR) for assigned customersAssist AEs or National Sales leadership with miscellaneous administrative duties (e.g., travel planning, scheduling, printing)

Manage the front end employees. Handle deposits. Count cashier drawers. Balance the safe. Customer service. Cashier.

Take and ring out orders. Package food. Prepare drinks.