Haley Mathews Email & Phone Number

Columbia, Missouri, United States

Responsibilities include: overseeing workflow within the pharmacy to ensure optimal performance, improving patient experience by assisting technicians when difficulties arise, create and maintaining vaccine procedures, assisting the store manager with interviewing and hiring new pharmacy technicians, orienting and training new technicians, teaching existing technicians new skills, completing quarterly and annual employee performance reviews, developing performance improvement plans with technicians, adjusting technician pay to match performance, creating pharmacy technician schedule, optimize performance by creating workflow schedule, participate in annual company review with an owner, assist with inventory management and ordering of drugs, develop and implement strategies and projects to improve workflow, and support staff within workflow during peak times or while short staffed.

Columbia, Missouri, United States

Responsibilities include: providing exceptional customer service, assisting patients with their prescription needs both in person and over the phone, acting as a recourse for coworkers when they have problems or questions, troubleshooting insurance claims, working alongside pharmacists to answer patient questions, imputing prescriptions accurately and clarifying with the doctor’s office when necessary, encouraging patients to fill maintenance medications, assisting customers in finding over the counter items and durable medical equipment, helping out in other areas of the pharmacy when necessary, and working as part of a team to help our community.

Master'S Degree, Health Administration

Bachelor Of Science - Bs, Biology