Haley Michalewicz Email & Phone Number

Camden, Tennessee, United States

• Assist Loan Officer in obtaining client information and completion of loan applications.• Responsible for promoting and selling all retail bank products and services to new and existing customers, as well as all teller functions.• Cross-trained to provide support in teller role, new accounts role, and lending needs to new and existing customers.• Provide support to ensure compliance with all regulatory procedures and internal audit success.

Willows, California, United States

• Successfully implement sales coaching to employees, displayed by the results of two quarters in 2020 with 100% of staff exceeding individual sales performance standards and two quarters with 75% of staff achieving sales performance standards.• Personally develop and implement monthly and quarterly campaigns to drive production and motivate team members to exceed individual and branch quarterly and annual goals.• Interviewing, hiring, and training process of new employees. Effectively trained 2 Tellers, with no prior banking experience, and 1 Customer Service Representative, with no prior banking experience, to full job performance standards within the 90-day allotted training period.• Ensure branch passes all annual reviews and audits, displayed with 3 above average ratings of internal audits performed by the Regional Operations Administrator. • Host daily team huddles to cover operational updates, sales coaching, and prepare for the day ahead, as well as monthly one-on-one reviews with each employee to measure achievements, opportunities for improvement, and career aspirations for retention & promotion.• Maintain operational integrity of signing authority, cash outages, and compliance with bank policies & regulations.• Day to day HR management of a team of 8, including weekly schedules & time off, balancing team member needs with the overall needs of the organization.

Willows, California, United States

• Supported the Assistant Branch Manager in a broad-based, overall "utility" type role. • Acted as a leader on the teller line, providing coaching and mentoring to referral team members. • Surpassed individual referral goals in all quarters as a Senior Teller. • Exceeded branch expectations for outbound calling efforts.

Willows, California, United States

• Responsible for promoting and selling all retail bank products and services to new and existing customers, as well as all teller functions.• Established strong rapport with clients by providing excellent customer service in all interactions.

Chico, California, United States

• Answered incoming phone calls and scheduled appropriate appointments with technician schedules. • Initiated outgoing phone calls to check customer satisfaction of services and explore potential opportunities to sell additional products and services to customers.

Columbus, Georgia, United States

• Assisted guests with making menu choices in an informative and helpful fashion. • Provided excellent customer service in a high-paced environment.

Fort Benning, Georgia, United States

• Provided emergency medical treatment and primary care in an operational and clinical setting. • As a Squad Leader, managed daily schedules of twelve subordinate soldiers.• Worked as a Dental Assistant at Love Dental Clinic, aiding government doctors in general dentistry and surgical procedures.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Concentration, Mathematics