Haley M. Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Nashville, Tennessee, United States

Led exemplary global customer support for quarterly subscription service via phone and Zendesk, a system that consolidates digital channels such as email, text, and socials, completing 15,900+ individual inquiries.Drove seamless integration of new online Shopify platforms, including an international web store, to existing customer base.Facilitated production preparation for quarterly mass shipments of themed vinyl record packages to members and VIPs while fully overseeing replacement and reshipment of missing, damaged, or returned components.Delivered additional subscription features for all members, including access to exclusive merchandise, news, ticket pre-sales for worldwide tours, and retail discounts for other sold goods and our music streaming partner.Identified functional updates to our front-end and back-end web-based systems and collaborated with corresponding departments for implementation to ease the demand of future customer queries.

Greater Nashville Area, Tn

Built and operated professional audio, lighting, and video systems across numerous local venues and event types while executing delivery of services to clients and end users.Traveled domestically with partnering client, Electronic Theatre Controls, to terminate data and network wiring for permanent lighting command devices.

Greater Nashville Area, Tn

Managed customer service inquiries via Zendesk for 80,000+ ticket holders, responding to 60+ unique customers per day.Supported further HTML development of online FAQs pages maintained via WordPress through pattern recognition and streamlined communication with users.Coordinated messaging and information updates within the automated chat bot used on the website and mobile app.Maintained other positional tasks and deadlines via Asana.

Greater Nashville Area, Tn

Aided in research, advancing, and execution processes for a three-week experiential “Ready To Roo” tour in March and April 2019 comprised of four teams, eight brand ambassadors, fourteen cities, and forty-four unique, interactive events.Established consumer connection with brand on- and off-site by coordinating traditional marketing efforts with ambassadors and identifying traditional marketing tools for media buys.Compiled data with accompanying visual assets from surveys run on our social channels that aided our booking team in securing talent that strongly resonated with our fan base.Performed other ad hoc duties such as curating Spotify playlists, editing copy for attendee and staff information resources, and programming the interactive map within the Bonnaroo mobile app.