Haley West Email & Phone Number

San Francisco, California, Us

Stockholm, Stockholm County, Se

• Program lead of the SOC (SOC1, SOC2) reports for the Podcast Advertising BU which entailed leading internal control owner expectations and scheduling of audit walkthrough meetings• Owned the vendor relationship with our external audit team (Ernst & Young) for proper scoping of controls, SOW’s, all contractual documents, technical and business remediation of issues and all meetings • Worked cross functionally with internal audit, engineering, publishing, legal, accounting, security, and business operations to stay up to date on product changes to account for changes in audit scoping• Implemented process improvements for ITGC requirements such as change management procedures and quarterly user access reviews for all in scope systems• Led Disaster Recovery trainings across the podcast BU for general awareness as well as perform tabletop exercises with engineering, legal and customer experience teams • Led steering committee meetings to ensure audit and risk updates are communicated timely to all stakeholders

London, United Kingdom, Gb

• Utilize agile methodology to plan, design and continuously deliver on project success and digital transformation efforts for path to the Cloud• Capture metrics such as cycle time, lead time, sprint velocity and burnup charts to keep team on track and provide management a high level picture of data collection• Orchestrate and assist in planning offensive security initiatives including red teaming and threat intelligence• Continuous learning and development on Cloud Service Providers (CSP's): AWS, GCP and Azure

San Jose, Ca, Us

• Led client engagement discussions to gather requirements and implement Service Agreements to meet Service Level Agreement’s (SLA’s) in relation to Key Operation initiatives• Utilized agile methodology to continuously deliver project requirements• Managed access to lab and datacenter facilities in RTP campus (engineer’s access to racks, PIN numbers and safe combinations)• Worked with several different vendor’s for maintenance and contracts of Hardware Security Modules (HSM’s) and Key Management Systems (KMS’s)

San Jose, California, Us

San Jose, California, Us

• Created numerous templates such as an onboarding checklists, project kick off's and project status updates• Led customer facing projects dealing with migration cutovers, advanced configuration, ONTAP upgrades and Automation.• Assisted in planning for Grace Hopper Women in Technology Conference in Orlando, FL. Duties included booth design, creating talking points for booth staff, setting up the booth and working a 3 day event that consisted of highlighting NetApp's company offerings & interviewing candidates.• Contributed to testing for a tool that was streamlined for the project management team. My contributions included reporting any errors or unexpected functionalities back to the development team.

San Jose, Ca, Us

• Served as the liaison and point person between Cisco Engineers and customers in regards to open cases, RMA parts to be ordered/delivered, and other various technical issues.• Provided support to cases that touch on VPN, Voice, Security, and Data Center technologies.• Provided metrics to customer such as turnaround time for cases to be closed, reactive support executive summaries, and service request analyses.• Assisted customer with ordering remediation parts for maintenance windows onsite in a quick and efficient manner.• Served as a co-team lead to plan local team events, fun funds, and serve as a point person for team communications in regards to upcoming company events, etc.

San Jose, Ca, Us

• Supported the Royal Bank of Scotland (RBS), Barclays Bank and HSBC accounts.• Collect, input, and maintain project and financial data within Oracle Projects, Tableau, DCP, Cisco Commerce and Primavera 6 for 60+ projects.• Proficient in cost and revenue forecasting and submitting staffing/resource assignments.• Provided a quarterly report that represented the profitability and loss of revenue and cost for each project per account as well as actual and forecasted margins.