Haley Pham Email & Phone Number

Toronto, Ontario, Canada

- Analyzed inventory level & vendor quote for price/specifications to purchase 1500+ SKU from 10+ vendors from Canada and US via SAP-ERP system - Negotiated product availability, potential delay, potential substitutes and updated lead time to avoid shortages/delays for production process & customers - Maintained 100% of communication efficiency via Teams/Outlook with stakeholders and suppliers to solve issues of Less-than-truckload/ Full-truckload deliveries- Collaborated with 5+ carriers for properly tracking shipments and scheduling pick up/inbound deliveries accurately via Outlook/Teams/calls- Issued RFQ and purchase orders from SAP-ERP; assisted with sourcing and negotiating for best freight rates- Collaborated with Account Payable and vendors/carriers to investigate and resolve invoice variances, extra charges and product returns (reached 100% accuracy) by using Teams/ Outlook/ Excel and SAP- Set up & maintained SAP database and suggested potential cost-saving solutions (99% of accuracy)- Utilized Excel and SAP system to analyze and forecast monthly sales demand, updated items monthly usages properly to purchase and maintain inventory levels accurately - Entered and maintained computerized records of Purchase Order Acknowledgements, items purchased, costs and schedule of deliveries - Communicated effectively with 5+ suppliers via Outlook on product costing/availability and lead time/shipping date for accurate ETA - Expedited/ Followed up on late orders on a regular basis and updated accurate ETA in SAP-ERP to reflect current status of backorders, or closed, as required- Collaborated closely with SAP business partners and stakeholders to keep track of project plan/ budget/ resources by using Smartsheet to improve Operations procedure- Prepared weekly/monthly reports (Word, Excel) and presentations (PowerPoint) to provide management with process improvement solutions/risk assessment for on-going projects via Google Workspace

Toronto, Ontario, Canada

- Assisted 500+ daily customers by using Outlook/calls and L-BOSS (ERP) system to address inquiries about items/ deliveries in a professional manner, directed calls to appropriate departments for quick support and always recommended customers for substitutes to fulfill their needs (increased 15% of monthly sales)- Maintained 1000+ daily SKU in L-BOSS and POS system including: set up new SKU/UPC and pricing, updated items information (pack size, description, weight, dimension, etc.) and vendors contacts to accurately control future changes of promotional batches- Sorted and stocked cases and bins with merchandise by using RF Scanner and ERP system (kept track of UPC and SKU in system accurately) including Picking/Labeling, on-hand counts, records of low or not in stock products)- Proactively solved problems (returns, damaged items, etc.) for 300+ daily customers (reached 98% of daily customer satisfaction) and prioritized multiple daily tasks in a fast-paced environment- Tracked daily shipments with carriers (UPS, Purolator, Kindersley, Fastfrate, etc.) and any detention charges to ensure WMS/ERP systems are properly maintained (99% of satisfaction from customers for on-time updates)- Monitored freight movement and escalated potential risks/delays with suppliers/management (reduced 20% of potential delays and avoided miscommunication between internal and external parties)- Verified/validated inbound shipments with 100% accurate documents from carriers/internal departments (BOL, packing slips, etc.) and ensured each delivery to have 100% of proper tracking/database in the ERP/WMS system - Supported all general administration, filed and maintained all important documentation (receipts/invoices, BOL, packing slip, etc.) to prepare daily financial reports with process improvement recommendations

Vietnam

- Set up and maintained new SKU, pricing, vendors information, freight and vendors payment information for 10,000+ SKU based on contracts/price batches via SAP (ERP) system and Excel database (99% of accuracy)- Established and built strong relationships with businesses & clients (domestic and international) to achieve best agreements on pricing, volumes (MOQ) and shipping terms for items imported from Japan, Thailand, Korea, etc.- Issued RFQ and purchased orders on a daily basis following ABC purchasing practice and based on proper lead time, monthly sales trend/forecast via SAP system and Excel reports (Vlookup, pivot table, filter, charts,etc.)- Made arrangements for pick-up with carriers and updated daily PO/invoices information, shipping orders/packing slips and BOL via Excel and SAP system (reached 99% of accuracy)- Collaborated with Account Payable, vendors and warehouse to investigate and resolve invoice discrepancies (via Excel and SAP system) and issued credit memo/claim forms for returns (99% of accuracy for paperwork)- Prepared monthly reports (overstock/deadstock, ETA, shortages for critical items) of over 10,000 SKU via Excel for management (100% accuracy) & reported any potential shortage risks with solutions - Negotiated product availability, potential delays (lack of raw materials, freight rate spikes, etc.), potential substitutes via daily calls/emails (Outlook) and updated accurate lead time in SAP to avoid shortages for clients- Utilized Excel to properly maintain inventory levels to ensure effective company operations and recommended solutions for continuous improvement (compared with sales/damage reports to reduce monthly deadstock/overstock by 15% and increase sales by 15% by focusing on high-demand & critical items)- Captured and reported KPIs for supplier performance on a quarterly basis to maintain over 95% fill rate and analyze production/backorder issues, as well as recommended improvement plans