Haley Putnam Email & Phone Number

Minneapolis, Mn, Us

Springfield, Missouri, United States

➥ Recent data deconversion to a new vendor reflected significant issues, particularly the incorrect transfer of primary account numbers. As part of the support team, investigate the root cause and find a solution➥ Collaborate with the bank, the new vendor, our developers, the 4Sight team, and the core team. Serve as the 4Sight subject matter expert, escalated the issue to the advanced technical solutions team, who confirmed the data came directly from the customer's core systemo After identifying the correct file with the core team, worked with developers to reconcile the information between the file and our database. Complex, and high-risk task required management approval, and successfully provided the customer with the accurate data they needed, generating unexpected additional revenue➥ Maintained clear communication with all parties, resolved the issue in under three week ahead of the usual timeframe; challenge, though unique, was a valuable learning experience that led to improved documentation and added revenue for the company➥ Ensure project data is converted successfully before passing the data to a live production environment through collaborating with developers➥ Recognize as a one of the top 10 customer service reps for Jack Henry in 2021, voting based on customer service surveys, number of surveys, and support score

➥ Led the transition of moving statements and notices from an outdated costly, and inefficient third party to our in-house software, 4Sight Web Research➥ Collaborated with multiple teams to reformat and import statements into 4Sight, handling hundreds of notices for various banks; ensured each notice type was correctly formatted, designed, and approved by the banks before moving into production➥ Transition reflected improved quality and consistency of customer communications, made notices accessible via online banking, and reduced costs by eliminating reliance on outdated software, and a key selling point, attracting new customers by offering online banking notices

➥ Managed the Outlink 4Sight Security queue, addressing all security-related issues for 4Sight, including password resets, administrator privilege adjustments, and access modifications within the 4Sight system and Windows domain➥ Ensured compliance with stringent procedures to maintain the security and confidentiality of banking information➥ Troubleshot and resolved issues on Windows 2012/2016 servers for all Outlink servers and software, ensuring data security and system integrity

Springfield, Mo

➥ First significant step/role into IT, transitioned from minimal computer knowledge to providing comprehensive IT support for students and staff across multiple SBU campuses➥ Led as the sole IT employee on the Springfield (Mercy College of Nursing and Health Sciences) campus, handled all aspects of IT support, including hardware, software, user support, documentation creation, and campus-wide training for new employees and students➥ Addressed lack of trust in the IT department, took proactive steps to rebuild that trust by being readily available, kept my office open, and ensured my phone was always accessible, even when working on different parts of the campus➥ Provided strong customer service skills which helped foster positive relationships, which restored confidence in the IT department➥ Efforts regained the trust of students, faculty, and staff, preventing potential resignations due to previous frustrations with IT support➥ Strong vendor relationships ensured timely external assistance, further enhancing the IT experience on campus

Springfield-Branson, Missouri

Bolivar, Mo

Bolivar, Mo

Bolivar, Mo

Bolivar, Mo 05/2004 - 03/2012