Administer the student conduct program, train professional and student staff on university regulations and follow procedures for processing all levels of code violations.Coordinate services to provide academic and personal support to first-generation college students.Advise the NMU Food Pantry and work with student leaders to assist over 300 students on an annual basis, coordinate with the NMU Foundation to develop fundraising campaign for the NMU Day of Giving, develop relationships with local organizations and retailers in order to secure donations and purchase items in bulk and at reduced cost.Advise Student Finance Committee by supporting a student organization that approves funding of campus events for student organizations.Provide walk-in and telephone assistance to students who are considering withdrawing from the university or who are having difficulty navigating their enrollment.

Administer all aspects of the federal student loan program.Manage all aspects of the private student loan program.Coordinate summer financial aid awarding.Counsel students and families on paying for college and managing loan repayment.Provide exceptional customer service to all students and families.Identify strategies for problem solving and present these options to students.Constructed a student loan repayment webpage as an AQIP project.Present financial aid in various settings including in academic classrooms, at orientation, and in high school venues.

Counseled students and families on financial aid application procedures and higher education fundingVerified student files, adhering with federal regulationsUsed professional judgment to re-evaluate student financial aid applicationsEstablished additional financial aid outreach opportunities at the Jacobetti ComplexAwarded and reconciled state-funded Michigan Competitive Scholarship

Responsible for overall well-being, safety, and academic success of students residing in the assigned residence hall. Act as both a mentor and a leader, fostering a positive and inclusive living environment for the student community.