Managed day-to-day operations and implemented strategies for customer success. Coached and developed team members to success by building rapport through personal example, on-the-spot coaching, and bi-weekly one-on-one review sessions. Visiting stores to assess representative readiness and identify areas of potential growth. Compiled, produced, and distributed documents to assist the market in priority metric performance, customer on-boarding, and retail channel contests. Led and participated in panel interviews to qualify potential leaders and arrange coaching sessions to review next steps based on results.

Assisted Sales & Operations Manager in managing location by actively analyzing priority metrics and making actionable plans to implement with representatives. Assumed sales & operations manager role when necessary, utilizing relationships built throughout tenure to produce results. Consistently involved in a store opening, hiring of staff, merchandising, as well as coaching and development of the team.

Responsibility to provide an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem-solving issues. The goal of the RSA/Mobile Expert is to create an outstanding buying experience for the customer and a positive team environment.