Haley Simpson Email and Phone Number

Manage high-volume, national suppliers to ensure stringent compliance and superior quality standards. Monitor and evaluate supplier performance, address issues, and escalate corrective actions as necessary. Oversee merger of two major national suppliers, collaborating with Procurement Team Leaders for seamless integration. Maintain accuracy and integrity of Master Data across all procurement platforms. ● Enhanced procurement processes continuously, optimizing efficiency and effectiveness. ● Served as primary contact for procurement inquiries, providing expert guidance and support. ● Lead implementation of an EDI platform, automating data entry and reducing manual processing errors. ● Received the LOV (Living Orora Values) award for consistently surpassing company goals and delivering exceptional performance. ● Recognized as a top-performing buyer within the company, having exceeded all set performance metrics since joining. ● Utilized SAP software to streamline inventory management processes, reducing material shortages and enhancing overall operational efficiency.

Promoted and sold showroom merchandise, effectively increasing store revenue. Engaged with customers to determine their needs, enhancing customer satisfaction through tailored product recommendations. Processed sales transactions and prepared sales tickets for orders obtained. ● Conducted follow-ups on customer orders and inquiries to ensure exceptional service continuity. ● Resolved merchandise-related issues in collaboration with customer service and warehouse teams. ● Liaised with various departments to fulfill customer requirements comprehensively.● Maintained up-to-date knowledge of store products, promotional methods, and policies to enhance sales effectiveness

Utilized QuickBooks to manage vendor information, pricing, and product offerings. Acted as the primary liaison for purchasing inquiries and vendor-related requests. Orchestrated strategies with vendors, including negotiations and price management, to support efficient supply chain operations. ● Procured new and recurring IT-related products according to customer specifications. ● Facilitated vendor onboarding by identifying and engaging prospective suppliers. ● Collaborated with vendors and manufacturers on significant refresh projects to optimize cost savings and delivery timelines, meeting customer expectations. ● Regulated stock levels through active engagement with warehouse staff. ● Revised procedures to enhance department effectiveness and elevate customer satisfaction.

Managed the receptionist area, greeting visitors, answering incoming calls, and providing general support or directing inquiries to appropriate departments. Entered daily sales and purchase orders in the proprietary CRM system, ensuring data accuracy and timely processing. Forwarded copies of sales and purchase orders to customers via email and fax, enhancing communication and client satisfaction. Processed customer payments, ensuring accurate and prompt financial transactions. ● Printed and distributed production labels to the manufacturing upholstery and finishing lines, streamlining production processes. ● Liaised with production teams to verify pricing, availability of custom orders, and material stocks, facilitating efficient order fulfillment. ● Maintained and adjusted the filing system to improve organizational efficiency and accessibility. ● Assisted in the preparation of weekly and monthly sales reports, providing critical data for business analysis and decision-making

Managed daily entries of quotes, sales orders, invoices, and payments using QuickBooks, ensuring accurate financial documentation. Distributed invoices and quotes to customers via fax and email, facilitating efficient and reliable communication. ● Maintained and optimized the filing system to enhance organizational efficiency and document retrieval.

Addressed customer inquiries regarding usage, rates, and payments, providing clear and accurate information to enhance customer satisfaction. Enrolled new customers and maintained relationships with existing clients, ensuring a seamless service experience. ● Coordinated customer data using the proprietary CRM system, verifying, updating, and recording account information to ensure accuracy and accessibility. ● Trained new employees on customer service protocols and CRM software, improving team efficiency and consistency in service delivery. ● Managed escalated calls and supported colleagues with challenging customer interactions, resolving issues effectively and maintaining high service standards.