Configure and set up payroll integrations on the back-end to ensure they are ready for go-live.Collaborate with clients to understand their payroll integration requirements and tailor configurations accordingly.Troubleshoot and resolve integration errors, providing timely support and solutions to clients.Conduct testing of integrations to ensure accuracy and reliability before deployment.Document and maintain detailed records of integration setups, issues encountered, and resolutions.Provide comprehensive notes and updates to the success team to ensure seamless client support and knowledge transfer.Monitor integration performance and proactively identify potential issues.Communicate effectively with both technical and non-technical stakeholders to explain integration processes and solutions.Stay updated on industry trends and best practices related to payroll integrations.Participate in training sessions and knowledge sharing to continuously improve integration processes and client support.

I am pursuing my Graduate in Software Engineering Foundations at Kennesaw State University

Uses social media marketing tools to create and maintain the theater's brandWorks with Administrative Board to develop social media marketing campaignsInteracts with audience via engagement on social media platformsAnalyzing the theater’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvementsResearching social media trends and informing Board of changes that are relevant to current marketing activities Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs

Coordinates training and professional development programsSupports creating, updating, and delivering all interactive training modules in person and virtuallyEffectively utilizes Learning Management Systems to maintain training records and requirementsEvaluates the effectiveness of training programs by gathering feedback, analyzing data, and implementing improvements as neededPrepares and administers assessments, quizzes, exams, and post-program evaluationsMaintains library of current resource materialsWorks with Internal Communications to promote awareness of training programs as neededAssists with Trimont’s performance review process including communication, training timelines, and technologyPartners with the P&C Business Partners to engage and educate leaders using talent processesSupports Talent Acquisition (TA) to ensure a smooth onboarding processAdvises and guides management on TA policies and proceduresUses innovative campus recruitment strategies to source, engage and hire college talentTeam Member OnboardingWorks with other P&C team members to facilitate a best in class onboarding and orientation experience for new Team MembersParticipates in facilitating new hire orientationResponds to internal and external L&D and TA-related inquiries or requestsSupports additional P&C initiatives, as needed

Collaborate with stakeholders, SMEs, and instructional designers to develop andimprove onboarding speed, quality, and learner experience.Develop training programs/courses while working with SMEs and content experts on avariety of topics (sales, product, leadership, industry training, new hire onboarding, etc.)and ensure programs/courses are up-to-date and effective for employee learning needs.Collect and track training effectiveness data and performance metrics for purposes ofcontinuous improvement to curriculum; make recommendations for improvement.Maintain an organized project tracker for learning program developments and updatesand ensure stakeholders are continuously updated on deliverables.Establish a content review and governance process to improve quality and consistencyof training content.Lead and facilitate training as part of department specific onboarding and upskillingemployees.Support new hire day one orientation training and serve as backup Trainer as needed.Contribute to the LMS library as part of onboarding and other efforts.Design and execute training in diverse formats to support different learning styles andremote work locations, e.g. in-person workshops, virtual presentations, certifications,guided role-plays, etc.Develop and maintain training materials, including manuals, guides, and onlineresources.

Assesses training and development needs through surveys, interviews, focus groups, and communication with managers/instructorsCreates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employeesDevelops unique training programs to fulfill workers specific needs to maintain or improve job skillsCreates and/or acquires training procedure manuals, guides, and course materials.Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.Assesses training materials prepared by instructors.Evaluates program effectiveness through assessments, surveys, and feedback.Maintains knowledge of the latest trends in training and development.

Planned, created, and maintained clothing and accessories for all characters per production.Designed custom look-books for each character, and created a new garment / altered existing costumes to fit the vision of the creative team and directors. Used the vision of the directors to make costuming choices that tell the stories of the characters while meeting the needs, requests, and budgets of the team.Conducted historical research to adhere to styles of different time periods based on status, racial demographic, and professional positions in order to immerse the audience into the time and create realistic and relatable characters.Regularly attended table reads, rehearsals, and creative team meetings for each production

Delivered engaging training & transition programs to existing customers, as well as internal employees.Product Expert – An expert in the ServiceTitan software & the home services industry so that training courses were highly “industry-relevant"Deliverd exceptional training, transition management & coaching – Deliverd engaging, instructor-led training courses & webinars, both on-site and online via web conferencingEmbedded Best Practices – Adapted demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user typesContributed to Training Program Development & Maintenance – Assisted Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in Litmos LMSOther – Assisted with special projects as assigned at the discretion of team managementHelped to spearhead to the OBR Success cohorts

Delivered engaging training & transition programs to new and existing customers, as well as internal employees. Product Expert – An expert in the ServiceTitan software & the home services industry so that training courses were highly “industry-relevant"Delivered exceptional training, transition management & coaching – Delivered engaging, instructor-led training courses & webinars, both on-site and online via web conferencing Embedded Best Practices – Adapted demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types Transition / Change Management – Helped to guide customers on managing their teams’ transition to ServiceTitan Contributed to Training Program Development & Maintenance – Assisted Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in Litmos LMS Other – Assisted with special projects as assigned at the discretion of team management

Assisted customers with all aspects of software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfactionUtilized Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performanceWas a part of a tight-knit team, working together to provide superior technical support and maintain a positive environmentWas able to successfully troubleshoot and submit bugs to developers and act as the primary driver from bug ticket creation through resolutionChampioned customer needs internally by providing feedback and escalating cases, ensuring that they received the attention they deserved

Oversaw all phases of production for Character Meet and Greets/Performances, from pre to post production.Supervised Character Performers, including offering feedback, communicating special needs/requests of Guests, and enforcing deadlines.Acted as a liaison between suited Character Performers and Guests to ensure the best and safest interaction possible.Handled both common and crisis situations in a calm and efficient manner.

Supervised, trained, and developed team members in accordance to company policies and procedures.Set performance standards and provided constructive feedback.Prepared for large parties and reservations, anticipating staff needs.Fostered long-term customer and coworker relationships.

Performed several administrative duties, including room transfers, incident reports and maintenance requests.Coached students on skills for personal life and self-care.Enforced and implemented all university and housing rules and policies.Mentored and supervised groups of 100+ residents. Mediated and provided conflict resolution in a timely fashion.Created and implemented social, educational and recreational programs for residents.