- Maintained consistent communication with office leadership team to coordinate the progression of candidates throughout the recruitment & onboarding process.- Screened resumes, conducted initial phone screening interviews, and analyzed career profile assessment to advise leadership team on candidates' predictability of success

- Educated and trained new Financial Representatives on client building processes, CRM technology, and office expectations for success.- Conducted individualized coaching sessions with financial representatives to enhance their growth through high accountability, constructive encouragement, and activity tracking.- Coordinated and executed quarterly performance reviews with early stage representatives and office leaders to identify strengths & growth opportunities and to discuss tracking towards annual goals.

- Improved processing time and generated increased company revenue through meticulous attention to detail, efficient & innovative workflow, and exceptional organizational skills- Managed relationships with corporate office in Wisconsin to escalate time sensitive issues and meet needs of clients- Created detailed and personalized financial plans for prospective insurance clients- Serviced insurance policies in need of changes, upgrades, conversions, and surrenders.

- Trained, motivated, and directed college volunteers in horse handling and riding technique- Efficiently managed 4-5 horse trail rides a day of 30 campers each (400+ per week) while minimizing accidents- Collaborated with veterinarian to create effective treatment plans for sick and injured horses- Constantly designed and implemented changes to the program resulting in increased efficiency, safety, and quality of facilities- Networked bimonthly with other head wranglers to compare training techniques and standardize program policies

Leadership development program which includes the rotation of positions quarterly to gain leadership expertise within and across a variety of departments.Guest Services:- Hosted guest groups, entailing extensive problem solving and multi-tasking, fast-paced decision making, and exceptional hospitality- Connected all departments to foster a unified understanding of individual roles for guest groups - Communicated with all outside parties involved in the operation of events for guest groups- Negotiated, edited, and generated billing for guest groups.Retail:- Returned a maximum profit to Windy Gap’s store while training and supervising employees- Assisted in managing inventory, purchasing, and visual merchandising- Managed shifts independently and led team in maintaining balanced registers- Restructured backstock room to provide more logical organization system and easier retrieval of productHousekeeping:- Analyzed the effectiveness of cleaning schedules, then constantly reorganized them to meet the needs of incoming groups.- Researched and tested different chemicals to ensure the best quality cleaning to increase the longevity of camp facilities- Meticulously monitored and reported on the quality of mattresses, furniture, and interior decorations to better predict timing of replacement and satisfaction of guest experience- Organized and directed team of interns weekly on full deep cleaning of entire camp

- Delegated roles to provide maximum efficiency in product output- Tracked inventory to fulfill daily orders- Transformed work team culture from apathetic and combative to eager and unified- Entrusted to lead team in upholding and improving sanitation standards