Haley Vick Email & Phone Number

Cullman, Alabama, United States

• Managed DIA and FTTT products• Worked closely with Project Managers assisting them with larger projects while working projects of my own. • Held weekly status calls with other CLECs and their PM teams. • Updated status and budget reports weekly for management. • Worked with internal teams to collaborate effectively to meet customer timelines.

Huntsville, Alabama Area

• Managed fiber and coax customer from signature to installation• Review incoming orders and perform necessary data entry and communications to kick the project off.• Provided weekly/biweekly updates to customers, partners, and sales organizations.• Responsible for working with construction teams to manage timelines of construction for fiber builds. • Collaborate with Field Technicians for equipment installations. • Turned in change orders and enforced changes needed. • Data entry skills

Arab, Al

Ability to accept genuine responsibility for ‘delighting’ customers and managing to exceptional customer satisfaction levels at all times.Ability to proficiently manage demanding customer requirements given time constraints, dead lines, and multitasking other tasks/projects.Pro-actively manage to a series of operational performance and throughput measures meeting or exceeding all management timelines.Responsible for adhering to documented project management processes and industry standards.Maintains a good working understanding of network architecture.Ability to read and interpret some Technical RequirementsCreate customer specific project planAssume responsibility for customer communication plans, including Internal technical and Kick-off calls.Facilitate project update calls, provide agendas and action items in advanceAbility to work in a fast-paced, where a team-based approach is always taken, yet able to maintain enough discipline to ensure that an accurate product is always produced.Report on various metrics and related performance-tracking production results.Responsible for full project life-cycle including order release management to project close out and completion documentationResponsible for producing PM weekly/monthly reports and metrics, including forecast projectionsProvides timely response for all management reporting requests

· T1 ASR/LSR Ordering· DS3 and Above Network Ordering and Disconnects.· Meeting and exceeding line cost goals· Making sure customer satisfaction is number one.

· Installation Coordinator · Project Manager · Responsible for customer accounts.· Scheduled customer T1 installs.· Served as Installation Coordinator for two years, then promoted to Project Manager · Provided weekly reports to Management and customers, which included the scheduled dates for T1 installation, any problems keeping installation from occurring, and the projected time frame for installation.· Ability to keep a close professional relationship with customers.· Met with Managers and other employees to improve procedures for Project Managers and Installation Coordinators.· Trained new hires.· Participated in two onsite T1 Installs with Deltacom Techs. · Went to customer locations to determine and solve the issues that pertained to the install being completed on date proposed.· Participated in a walk thru of the Bell/AT&T Central Office in Birmingham, AL.· Ability to come up with solutions and problem solve with customers, vendors and install techs during an installation· Coordinated with phone and internet vendors the date and time to be at customer’s location for install.· Helped develop the scheduling forms for all Installation Coordinators.