Haley Vick Email & Phone Number

Cullman, Alabama, United States

• Managed DIA and FTTT products
• Worked closely with Project Managers assisting them with larger projects while working projects of my own.
• Held weekly status calls with other CLECs and their PM teams.
• Updated status and budget reports weekly for management.
• Worked with internal teams to collaborate effectively to meet customer timelines.

Huntsville, Alabama Area

• Managed fiber and coax customer from signature to installation
• Review incoming orders and perform necessary data entry and communications to kick the project off.
• Provided weekly/biweekly updates to customers, partners, and sales organizations.
• Responsible for working with construction teams to manage timelines of construction for fiber builds.
• Collaborate with Field Technicians for equipment installations.
• Turned in change orders and enforced changes needed.

Arab, AL

Ability to accept genuine responsibility for ‘delighting’ customers and managing to exceptional customer satisfaction levels at all times.Ability to proficiently manage demanding customer requirements given time constraints, dead lines, and multitasking other tasks/projects.Pro-actively manage to a series of operational performance and throughput measures.

· T1 ASR/LSR Ordering· DS3 and Above Network Ordering and Disconnects.· Meeting and exceeding line cost goals· Making sure customer satisfaction is number one.

· Installation Coordinator · Project Manager · Responsible for customer accounts.· Scheduled customer T1 installs.· Served as Installation Coordinator for two years, then promoted to Project Manager · Provided weekly reports to Management and customers, which included the scheduled dates for T1 installation, any problems keeping installation from.