Haley Bay Shelton Email & Phone Number

Tulsa, Oklahoma, United States

Serve as the primary point of contact for technical inquiries and escalations from 360 Payment merchants and STAX SMS customers.Coordinate with internal teams on product features, enhancements, and updates that impact customersTeam with Customer Retention Manager to identify ways to meet or exceed customer retention goalsCollaborate with product development teams to prioritize feature requests and bug fixes based on customer feedback.Write technical requirement requests or… Show more Serve as the primary point of contact for technical inquiries and escalations from 360 Payment merchants and STAX SMS customers.Coordinate with internal teams on product features, enhancements, and updates that impact customersTeam with Customer Retention Manager to identify ways to meet or exceed customer retention goalsCollaborate with product development teams to prioritize feature requests and bug fixes based on customer feedback.Write technical requirement requests or training documentationManage partner communication and root cause analysis during system outages. Assist with configuring or adjusting customer features / integrations, mix of product offerings and network/connectivity issues.Work closely with Director of Operations and COO to project manage initiatives that impact the 360 Payments technical team. Show less

Tulsa, Oklahoma, United States

Mentor and guide team members, facilitating their career development and helping them achieve their professional goals.Lead and oversee operational projects aimed at enhancing customer satisfaction and service efficiency.Develop comprehensive training materials and policies that benefit various departments and contribute to their overall success.Perform quality assessments on calls and support cases, offering constructive feedback and training to enhance employee… Show more Mentor and guide team members, facilitating their career development and helping them achieve their professional goals.Lead and oversee operational projects aimed at enhancing customer satisfaction and service efficiency.Develop comprehensive training materials and policies that benefit various departments and contribute to their overall success.Perform quality assessments on calls and support cases, offering constructive feedback and training to enhance employee performance.Collaborated in planning and implementing an Interactive Voice Response (IVR) system, which streamlined call routing to the technical support department in Q2/2023.Provide dedicated support to retain high-value accounts, addressing technical issues to ensure they are resolved to the highest level of satisfaction. Show less

Tulsa, Oklahoma, United States

Provide training and advanced support to the Customer Service team.Train newly onboarded Technical Support representatives, ensuring their smooth integration into the team.Act as a lead within the Technical Team, overseeing various responsibilities, including:Efficient case managementEnsuring high call quality through quality assuranceCreating new documentation for company-wide knowledge sharingDeveloping and enhancing the Technical Support training programHandling… Show more Provide training and advanced support to the Customer Service team.Train newly onboarded Technical Support representatives, ensuring their smooth integration into the team.Act as a lead within the Technical Team, overseeing various responsibilities, including:Efficient case managementEnsuring high call quality through quality assuranceCreating new documentation for company-wide knowledge sharingDeveloping and enhancing the Technical Support training programHandling retention cases to safeguard and retain accountsManaging projects and initiatives aimed at improving the department's performance and customer satisfaction. Show less

Expertly manage technical support cases, ensuring efficient resolution and customer satisfaction.Conduct comprehensive product testing and develop clear software documentation.Take a lead role in training new Technical Support representatives, providing them with the necessary knowledge and skills.Manage and oversee various projects to enhance the effectiveness and efficiency of the department.

I provide Tech Support and training for Credit Card Processing, Point of Sale Software and credit card machines. I support the company's internal team of Customer Support Agents, take escalated issues and resolve them in a timely manner. I also provide tech support to 360 Payments merchants, tackling funding issues, terminal errors and internet troubleshooting. I also work with portfolio companies to determine the cause of issues and how to get them resolved. I am able to maintain high job… Show more I provide Tech Support and training for Credit Card Processing, Point of Sale Software and credit card machines. I support the company's internal team of Customer Support Agents, take escalated issues and resolve them in a timely manner. I also provide tech support to 360 Payments merchants, tackling funding issues, terminal errors and internet troubleshooting. I also work with portfolio companies to determine the cause of issues and how to get them resolved. I am able to maintain high job performance while handling a high stress and high demand workload. I have created training guides, resources manuals as well as provide software demonstrations. I also resolve large issues that could put merchants at risk for leaving the 360 Payments, and make sure they feel supported and cared for. Show less

Owasso, Oklahoma, United States

Helped merchants with any issue presented to me, whether that was a bank change or adding additional software. Researched products and pricing, to make sure to find the best solution for the merchant. Primary objective was to take inbound calls and emails from merchants.

Pooler, Ga

Provide customer service in the Golf, Lodge and Cashier positions. I work to maintain store appearance and display standards. Implemented communication among the Golf department to help finish customer services in a timely manner, as well as communicate work needing to be completed (i.e. merchandise displays, order shipment dates and what to do with the merchandise). Trained new colleagues basics for the Cashier position as well as online ordering for customers.

Savannah, Georgia Area

Answered emails to vendors and Club Members in a timely manner. Created displays for merchandise to allow members to know services offered. Kept in communication with club members the status of their orders. Organized work stations to be more efficient, allowing for the quick retrieval on needed documents or tools. Scheduled the Tee Times for the guests coming to the golf course, as well as the managements schedules for lessons and meetings.

Pooler, G

Maintained the appearance of the golf course in a timely manner, ensuring that the course was ready to be played at opening. I made sure the equipment was well taken care of and fixed when needed, from basic weed-eaters to the large course riding mowers. This was important to make sure work could be completed and there were no extra costs in maintenance.