Haley Wheelon Email & Phone Number

Los Angeles, California, United States

• Responsible for overseeing reservations and field operations to ensure the smooth functioning of our short-term rental properties• Ensures accurate and timely booking confirmations, with an emphasis in optimizing property occupancy, pricing, and availability.• Upholds the highest standards of guest satisfaction and provides solutions to guest inquiries and concerns.• Daily management of field staff, including property managers, maintenance teams, and housekeeping personnel• Recruits, trains, and develops a high-performing team focused on delivering exceptional service

Los Angeles, California, United States

• Manage the remote reservations team schedule and coverage plans• Oversees quality control processes to ensure properties meet companystandards, including onsite inspections and audits of properties• Develop and implement reservation policies & procedures to increaseefficiency

El Segundo, California, United States

• Served as the main point of contact for all service-related inquiries in three locations, including VIPs• Assisted with company-wide scheduling of technicians, dispatching work orders, warehouse inventory, and purchasing for the Service Department• Provided tier-one technical support and remote monitoring of client’s networks and AV systems

Los Angeles, Ca

• Handled daily management of 10 remote customer service agents along with multiple vendors, property managers, and housekeepers in 8 cities for over 150+ short-term rental units through expert planning, extensive travel for onboarding new units, and delegating operational activities• Streamlined the company's organization of utility accounts, created employee training documents for all new hires, and rolled out cleaner inspection forms• Oversaw all purchasing and tracked inventory levels remotely at all buildings to ensure ample supplies stocked at all times for guest and housekeeping teams• Fostered and upheld robust, professional relationships with building management, property owners, and field staff in multiple cities

Bachelor Of Arts - Ba, Economics

Activities and Societies: Delta Delta Delta, Omicron Delta Epsilon Honor Society

Economics

Queens College