Haley Burrow, Ed.D. Email and Phone Number
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Haley Burrow, Ed.D. personal email
Haley Burrow, Ed.D. phone numbers
Dedicated Customer Success advocate with experience in implementation and strategic planning. Retention focused to ensure customers expectations are met and the health of the account is maintained through their life with the company. Also experienced in the student affairs arena with extensive programming and leadership development work. Working with clients and helping them develop their own passions is what drives my professional goals. Other experience in onboarding, training, development of success strategies and optimization assistance gives me the ability to build impeccable relationships with customers and help them reach their full potential and long-term return.
Connection
View- Website:
- connection.com
- Employees:
- 3887
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ConnectionUnited States
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Customer Success ExecutiveCisco Jan 2024 - Nov 2024San Jose, Ca, Us -
Customer Success ManagerMalwarebytes Jan 2022 - Sep 2023Santa Clara, Ca, Us-Provide support and service to an assigned book of business of over 400 accounts via customerquarterly business reviews and health checks by sharing best practices and new features to ensure customers’ cyber environment is protected with purchased products.-Review and maintain health management of all accounts assigned including specific identifiedrisk factors and assist customers in mitigating those risks.-Maintain 80% retention of customers per quarter.-Help customers maintain a healthy level of deployment of over 80% of total licenses purchased.-Led team projects to enhance team member onboarding and team knowledge base for customerquestions and inquiries about company products.-Review support cases submitted by customers and escalated to the appropriate internal teamswhen necessary.-Demonstrate use of the product and new features to customers upon request.-Maintain accurate risk level of each customer’s satisfaction and provide a retention analysis andplan for retainment of customers.-Onboard customers into software products purchased and ensure a healthy deployment levelwithin the first 30 days of purchase. -
Senior Happiness ExpertPresence Sep 2021 - Jan 2022St Petersburg, Fl, Us- Promoted from entry level customer support role to senior level customer success role in two years and met all demands of progressive responsibilities. - Served as the point of contact for all training processes, implementation and beyond for 26 partnering institutions during their new customer orientation period.- Maintain a 3% or lower annual churn rate of over 60 accounts in book of business.- Identify applicable product solutions to address customer needs and develop data driven and solution centered strategies to address them while also sharing best practices in collaboration across the institution.- Promoted enhanced product adoption to customers for retention purposes and further success in assessment data.- Lead team projects to enhance ongoing customer support functionality - Develop and provide training for new staff members and assisting in their professional development, collaboration with other team members, and completing necessary requirements for the position. -
Happiness ExpertPresence Feb 2020 - Sep 2021St Petersburg, Fl, Us
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Happiness AllyPresence Oct 2019 - Feb 2020St Petersburg, Fl, Us
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Asst. Director Of Student Activities For Greek Life, Res. Hall Director, & Adjunct InstructorSouthern Arkansas University Sep 2016 - Oct 2019Magnolia, Ar, Us-Supervise 16 social Greek, 4 Greek Councils and assist in all event planning and coordination for all groups as well as risk management for these events. Hold conduct meetings for conflict resolution when necessary. -Assist in planning and executing all major campus wide events, concerts, workshops, and student lead programs. -Recruit, supervise and lead training for all student organization leaders, freshman orientation leaders, and faculty & staff on organization and event management processes and specific experiences required for their role.-Implement and onboard all students, faculty and staff into a new student engagement tracking software platform campus wide for managing organizations, events, co-curricular activities and student achievements.-Manage residence hall staff, provide programming and all duties as assigned per housing regulations for students in the residence hall.- Taught in person and online courses including Freshman Seminar, Career/Life Planning for undergraduate students and Introduction to Counseling and Organization and Administration of Student Affairs for Graduate students (08/2018 - 05/2022). Responsible for all syllabus, course curriculum, testing, and development of course work for students for courses. -
Residence Hall DirectorSam Houston State University Jan 2015 - Sep 2016Huntsville, Tx, Us-Recruit, supervise and train all student residential student staff and summer conference assistants while producing prioritization of reservations and attention to detail during fast paced summer conference programs-Manage and create all programming efforts for students in my assigned areas including collaboration with other campus departments for larger campus wide events while working within a restricted budget. -Manage difficult conversations, conduct issues, and policy violations with all supervisees. -
Coordinator Senior Of Occupancy ManagementArizona State University Feb 2014 - Dec 2014Tempe, Az, Us-Promoted from entry level position to senior coordinator position in two years and functioned under minimal supervision and produced above average outcomes.-Recruit, supervise and train all student staff members and recruit, on board and train new professional staff. -Planned, coordinated, implemented & evaluated occupancy management efforts to make data driven decisions for more seamless processes and procedures. -Developed programming initiatives for student staff as well as planned and executed all major campus programs and events for university housing. -
Community DirectorArizona State University Jul 2012 - Feb 2014Tempe, Az, Us- Oversee student staff and provide student engagement opportunities for over 300 residents living in a residential community of over 400 houses. -Responsible for student conduct assessment and management of case load assigned.-Organized special events and responsible for special projects as assigned. Awarded Sparky Event of the Year for Events over 500 Attendees for the university.
Haley Burrow, Ed.D. Skills
Haley Burrow, Ed.D. Education Details
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Capella UniversityHigher Education/Higher Education Administration -
Southern Arkansas UniversityStudent Affairs And College Counseling
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Southern Arkansas UniversityGeneral Studies
Frequently Asked Questions about Haley Burrow, Ed.D.
What company does Haley Burrow, Ed.D. work for?
Haley Burrow, Ed.D. works for Connection
What is Haley Burrow, Ed.D.'s role at the current company?
Haley Burrow, Ed.D.'s current role is Dedicated Customer Success Advocate | Focused on Building Relationships through Implementation and Strategic Planning for Success.
What is Haley Burrow, Ed.D.'s email address?
Haley Burrow, Ed.D.'s email address is hb****@****tes.org
What is Haley Burrow, Ed.D.'s direct phone number?
Haley Burrow, Ed.D.'s direct phone number is +187029*****
What schools did Haley Burrow, Ed.D. attend?
Haley Burrow, Ed.D. attended Capella University, Southern Arkansas University, Southern Arkansas University.
What skills is Haley Burrow, Ed.D. known for?
Haley Burrow, Ed.D. has skills like Event Planning, Student Affairs, Public Speaking, Student Engagement, Higher Education, Student Recruiting, Microsoft Office, Student Leadership, Events Coordination, Powerpoint, Student Development, Greek Life.
Who are Haley Burrow, Ed.D.'s colleagues?
Haley Burrow, Ed.D.'s colleagues are Stuart Mccowan, Cher Miller, Kelly Allen, Shrm-Cp, Theresa Longley, Rin Conley, Reyna Standifer, Raiford Combs.
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