Haley Burrow, Ed.D. Email & Phone Number

United States

San Jose, Ca, Us

Santa Clara, Ca, Us

-Provide support and service to an assigned book of business of over 400 accounts via customerquarterly business reviews and health checks by sharing best practices and new features to ensure customers’ cyber environment is protected with purchased products.-Review and maintain health management of all accounts assigned including specific identifiedrisk factors and assist customers in mitigating those risks.-Maintain 80% retention of customers per quarter.-Help customers maintain a healthy level of deployment of over 80% of total licenses purchased.-Led team projects to enhance team member onboarding and team knowledge base for customerquestions and inquiries about company products.-Review support cases submitted by customers and escalated to the appropriate internal teamswhen necessary.-Demonstrate use of the product and new features to customers upon request.-Maintain accurate risk level of each customer’s satisfaction and provide a retention analysis andplan for retainment of customers.-Onboard customers into software products purchased and ensure a healthy deployment levelwithin the first 30 days of purchase.

St Petersburg, Fl, Us

- Promoted from entry level customer support role to senior level customer success role in two years and met all demands of progressive responsibilities. - Served as the point of contact for all training processes, implementation and beyond for 26 partnering institutions during their new customer orientation period.- Maintain a 3% or lower annual churn rate of over 60 accounts in book of business.- Identify applicable product solutions to address customer needs and develop data driven and solution centered strategies to address them while also sharing best practices in collaboration across the institution.- Promoted enhanced product adoption to customers for retention purposes and further success in assessment data.- Lead team projects to enhance ongoing customer support functionality - Develop and provide training for new staff members and assisting in their professional development, collaboration with other team members, and completing necessary requirements for the position.

St Petersburg, Fl, Us

St Petersburg, Fl, Us

Magnolia, Ar, Us

-Supervise 16 social Greek, 4 Greek Councils and assist in all event planning and coordination for all groups as well as risk management for these events. Hold conduct meetings for conflict resolution when necessary. -Assist in planning and executing all major campus wide events, concerts, workshops, and student lead programs. -Recruit, supervise and lead training for all student organization leaders, freshman orientation leaders, and faculty & staff on organization and event management processes and specific experiences required for their role.-Implement and onboard all students, faculty and staff into a new student engagement tracking software platform campus wide for managing organizations, events, co-curricular activities and student achievements.-Manage residence hall staff, provide programming and all duties as assigned per housing regulations for students in the residence hall.- Taught in person and online courses including Freshman Seminar, Career/Life Planning for undergraduate students and Introduction to Counseling and Organization and Administration of Student Affairs for Graduate students (08/2018 - 05/2022). Responsible for all syllabus, course curriculum, testing, and development of course work for students for courses.

Huntsville, Tx, Us

-Recruit, supervise and train all student residential student staff and summer conference assistants while producing prioritization of reservations and attention to detail during fast paced summer conference programs-Manage and create all programming efforts for students in my assigned areas including collaboration with other campus departments for larger campus wide events while working within a restricted budget. -Manage difficult conversations, conduct issues, and policy violations with all supervisees.

Tempe, Az, Us

-Promoted from entry level position to senior coordinator position in two years and functioned under minimal supervision and produced above average outcomes.-Recruit, supervise and train all student staff members and recruit, on board and train new professional staff. -Planned, coordinated, implemented & evaluated occupancy management efforts to make data driven decisions for more seamless processes and procedures. -Developed programming initiatives for student staff as well as planned and executed all major campus programs and events for university housing.

Tempe, Az, Us

- Oversee student staff and provide student engagement opportunities for over 300 residents living in a residential community of over 400 houses. -Responsible for student conduct assessment and management of case load assigned.-Organized special events and responsible for special projects as assigned. Awarded Sparky Event of the Year for Events over 500 Attendees for the university.

Doctor Of Education (Ed.D.), Higher Education/Higher Education Administration

Master Of Education (M.Ed.), Student Affairs And College Counseling

Bachelor'S Degree, General Studies