Haley Chapman Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

- Independently manage strategic client programs from pre-sales support through post launch optimization- Serve as a subject matter expert in all aspects of the Amwell platform, including product features and configurability options- Lead process improvement initiatives within the Professional Services organization- Collaborate cross-functionally on complex issues and projects

Boston, Massachusetts, Us

- Serve as the primary point person for the client’s project team, managing all aspects of implementation- Evaluate risks in timelines and ensure workarounds to meet deadlines- Partner with Account Manager to support client account growth- Provide functional and technical guidance to the client's project team relative to workflow and solutions design

Boston, Massachusetts, Us

- Supported large enterprise clients, both health plans and health systems, with ongoing projects- Lead weekly internal workgroup sessions regarding improvements and rollouts of new features on the direct-to-consumer amwell site- Implemented new product feature sets on “amwell” direct-to-consumer site and communicated roll-outs to key stakeholders

Boston, Massachusetts, Us

- Manage client engagements for large healthcare systems by leading weekly detail-oriented training and coaching calls tailored to client's needs - Lead issue manager for clients- Primary liaison between several departments internally to resolve complex issues by communicating the changes that need to be made to create an ideal resolution - Build relationships between clients and relevant interdepartmental teams - Subject matter expert in regard to Federally Qualified Health Systems, Medicare, Medicaid billing and the complexities of large-scale hospital systems - Support new clients transition to athenaNet and strategically plan a 6 month engagement to ensure total understanding of collector product- Increase client's revenue and profitability by honing in on their Finance, Revenue Cycle, and Front End workflows

Rolling Meadows, Il, Us

- Collaborate with the intern manager overseeing the development and implementation of an internship program, coordinating the program, assigning interns various projects, and managing intern mentors.

Rolling Meadows, Il, Us

- Perform request for proposals through direct communication with carriers for our clients - Assist internally with compiling presentations, financial analyses and communications- Organize requests for proposals to compare vendors and cost for plans- Communicate with outside vendors via phone / e-mail / in-person- Participate in meetings with clients discussing different vendor options and comparing financials of each- Create communications by way of publisher, adobe acrobat, and power point for internal use by clients to be distributed to their employees- Setup and edit web portal or intranet to be accessed by employees at clients' company- Service clients by way of e-mail & phone

Evaluate data regarding the Maternal Infant Early Childhood Home Visiting (MIECHV) program including community engagement, referrals, and retention of participants. Create tools and strategies to monitor agencies affiliated with MIECHV.

Providence, Ri, Us

Monitored success of referrals to programs offered by Community Family Health and Equity (CFHE) state-wide from providers and physicians. Attended weekly meetings discussing the effectiveness of the programs offered by CFHE. Collaborated with Maternal Infant Early Childhood Home Visiting (MIECHV) team to develop marketing strategies to drive participation into the Family Visiting Program. Managed "Love That Baby" Facebook page and highlighted community events and helpful tips for mothers, babies and families.

South Portland, Me, Us

Providence, Ri, Us

Independently managed annual fiscal budget for each department and organized undergraduate academic files. Developed proficiency in Microsoft Access and Excel by way of data entry of contact, work, and personal information of Chemistry and Engineering alumni and undergraduates.

Master'S Degree, Health Communication

Bachelor Of Science (B.S.), Health Policy Management, Spanish & Public Health

Study Abroad, Spanish Language And Literature