Haley Copeland Bsn, Rn, Cen Email & Phone Number

Raleigh, Nc, Us

Durham, North Carolina, United States

As a senior level research analyst I perform coverage analysis by thorough review of study documents to determine Medicare coverage eligibility ensure billing compliance. Coordinates DOCR's portion of the Clinical Research Institutional Approval process. Reviews study documents to complete required start-up build in OnCore and meets with study teams to review the billing grid prior to the study order set and/or Beacon build in Maestro Care. Monitors the DOCR Support ServiceNow queue and provides OnCore calendar and Maestro Care support. Collaborates with teams internal and external to DOCR to assess study readiness prior to go-live. Reviews study documents to identify clinical and billing requirements, including qualifying trial determination. Builds calendars in OnCore to capture all orderable/billable procedures and their accompanying charge assignments. Conducts meetings with study teams to clarify and validate the content of the calendars and how this content will be translated into Maestro Care. Helps with oversight of build assignment and metrics for research order sets and Beacon research treatment plans. Maintains REDCap database for tracking calendar amendments and monitors the DOCR Support Service Now queue. Reviews amendment and correction requests received through Service Now and DOCR-Startup, and coordinates with PRMO and the Research Maestro Care build team to make the appropriate changes in OnCore and Maestro Care. Fields questions from the research community about OnCore, Maestro Care, and the DOCR review process. Reviews new studies in the DOCR approval queue in IRIS and OnCore. Assesses studies for operational needs (OnCore, Maestro Care builds, ClinicalTrials.gov) and coordinates the multi office work.Serves as a liaison with the PRMO Clinical Trials Billing Office, identifying best practices and overseeing resolution of complex research billing issues

Durham, North Carolina, United States

Coordinates DOCR's portion of the Clinical Research Institutional Approval process. Reviews study documents to complete required start-up build in OnCore and meets with study teams to review the billing grid prior to the study order set and/or Beacon build in Maestro Care. Monitors the DOCR Support ServiceNow queue and provides OnCore calendar and Maestro Care support. Collaborates with teams internal and external to DOCR to assess study readiness prior to go-live. Reviews study documents to identify clinical and billing requirements, including qualifying trial determination. Builds calendars in OnCore to capture all orderable/billable procedures and their accompanying charge assignments. Conducts meetings with study teams to clarify and validate the content of the calendars and how this content will be translated into Maestro Care. Helps with oversight of build assignment and metrics for research order sets and Beacon research treatment plans. Maintains REDCap database for tracking calendar amendments and monitors the DOCR Support Service Now queue. Reviews amendment and correction requests received through Service Now and DOCR-Startup, and coordinates with PRMO and the Research Maestro Care build team to make the appropriate changes in OnCore and Maestro Care. Fields questions from the research community about OnCore, Maestro Care, and the DOCR review process. Reviews new studies in the DOCR approval queue in IRIS and OnCore. Assesses studies for operational needs (OnCore, Maestro Care builds, ClinicalTrials.gov) and coordinates the multi office work.Serves as a liaison with the PRMO Clinical Trials Billing Office, identifying best practices and overseeing resolution of complex research billing issues.

Raleigh, North Carolina, United States

As part of the ED Overhead team, I provide clinical administrative nursing support to the Emergency Department. Duties include care coordination, discharge planning, data analysis and performance metrics, and patient/staff education. Collects data related to specialized patient population and analyzes for trends. Enters data or coordinates its entry into databases and registries for benchmarking purposes. Participates in performance improvement activities to promote quality patient care. Analyzes data for trends and makes suggestions for revisions to patient care protocols for the specialized patient population assigned. Monitors outcomes of care for patient population and collaborates with the interdisciplinary health care team on evaluation of outcomes.

Raleigh, North Carolina, United States

As a part of the ED Overhead, I collaborate with departments to perform requested audits, document additions and correct errors, enter accurate patient billing, validate and updates all charges, and communicate department charging issues when necessary.Responsibilities:Maintains a thorough understanding of both Rex Healthcare and Emergency Services policies and procedures. Validates and updates charges found in Chargemaster. Enters accurate patient billing information to the charge system. Reconciles Pyxis charges. Departmental charging issues are noted and communicated to the appropriate department head via monthly reports and verbally on an as-needed basis. Provide support to Billing, Patient Accounting and insurance representatives to assist with billing issues and patient inquiries. Keeps current with OIG and Medicare billing issues to assist in hospital compliance. Assists in follow up of culture results of discharged patients. Documents additions and corrects errors to charge sheet according to department standard. Orients new staff to the charging practices and documentation standards of the department. Communicates with staff for needed documentation for accurate charging and billing. Collaborates with appropriate departments when needed to perform requested audits. Maintain an understanding of medical record practices, standards and regulations of Health/Care Finance Administration and Medical Review of North Carolina, etc.

Arapahoe, North Carolina, United States

Raleigh, North Carolina, United States

Provides direct coordination of inter-hospital and outpatient transfers through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs. The overall goal is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities.

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Vascular Access and Radiology Procedural Nurse

Raleigh, North Carolina, United States

- As Charge Nurse, actively manage the daily functioning of the unit, delegate assignments, and optimize patient flow as Charge nurse · Orient and train new-graduate and experienced nurses to unit in the role of preceptor · Functions as triage nurse, performing focused assessments and coordinate placement of patients per ESI and triage guidelines · Utilize strong interpersonal skills by addressing both physical and emotional needs of patients and families. · Ensure the delivery of specialized care to a diverse patient population in a community-based, critical care environment. · ED Stroke Champion and Chair of ED Stroke Committee - Integral member of hospital wide stroke committee. Implemented quality improvement measurements, assisted in the transition to tele-stroke, created ED focused continued education for entire department regarding TPA administration, Joint Commission Stroke Measures, etc. Completed all chart auditing for ED Stroke patients. · ED Scheduling Committee Chair – creates and manages schedule for 80 employees. Oversight of scheduling committee and creation of guidelines and policy, manage the approval of PTO with API system. · Cross trained in Interventional Radiology to help with staffing March 2019-June 2019 – proficient in moderate sedation and procedural nursing

Raleigh, North Carolina, United States

Rotations as a circulator and scrub nurse in Orthopedic, Neuro, and General Surgery · Served as the Time-Out Champion for the OR and gave an educational in-service to the OR, PACU, Same Day Surgery, and Cath lab staff members · Served as the Immediate Use Sterilization System Champion and provided educational in-service to all OR staff members. The result was 100% compliance and no deficiencies during the state follow-up visit · Primary Contact for Shielding Personal Protective Equipment Registry for Duke Raleigh Operating Room. In this role I served on a hospital wide committee to update the policy regarding lead storage and the inventory registry. I updated the entire registry and created a numbering system to track the lead in the OR · Completed quality improvement project on OR time-out process

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

Nurse Extern in the Medical Intensive Care Unit

Cary, Nc

Nurse Tech and Clinical Secretary in the Intensive Care Unit and the Medical Surgical Intermediate Care Unit (step down)

Cary, Nc

Raleigh, Nc

Master Of Science - Ms, Nursing Administration

Bachelor Of Science - Bs, Nursing Science

Associate'S Degree, Registered Nursing/Registered Nurse

Activities and Societies: Phi Theta Kappa Honor Society

English/Language Arts Teacher Education

Activities and Societies: Varsity Women's Soccer

High School Diploma