Haley E. Email & Phone Number

Portland, Or, Us

Portland, Oregon, Us

Continuing Tier 2 support for our Customer Success Team to further deep dive into more difficult application cases, mentoring Technical Solutions Engineers, and corresponding with Engineering team to resolve bugs and issues.

Portland, Oregon, Us

Supporting our global customer base by answering questions, troubleshooting and providing assistance through email, phone and chat. This includes maintaining knowledge of multiple CRMs (Salesforce, SugarCRM, Microsoft Dynamics), webinar platforms, email reporting and data analysis best practices, while staying up to date with engineering releases and fixes, and relaying pertinent information to customers. Other Projects Include:Technical Requirements verification tool - November 2018 - custom chrome extension [HTML, JavaScript, CSS]- An internal tool for TSE usage to verify DNS records placed by customers for their technical requirements necessary to begin using the Act-On platform.Ticket Quality Assurance Zendesk App - February 2019 - [HTML, JavaScript, Zendesk API]- Partnering with support managers to automate and integrate a ticket quality assurance program to review support engineer’s responses with customers.Customer Success Hackathon – October 2019 - [JavaScript, Slack API, Node.js, LucidChart]- Team Hack’n and Slack’n; worked in a small team to integrate and automate three separate workflows into Slack, a centralized messaging system for our team. These Slack integrations and bots were designed to alert the technical support team of on call schedules ahead of time, notify incoming high priority cases, and breaching tickets.

Some tasks during this time include but not limited to: Update design of the Interfaith House website (Pullman, WA), Hope Heart Institute hourly updates, On Wings of Hope (subsidiary, event website for Hope Heart), Xujix Mobile, LLC (Bellevue, WA).Currently open for more opportunities to expand my client list!

Portland, Oregon, Us

As a pod lead for a small remote team, I take responsibility of the team’s ongoing training schedule, answering questions, and providing feedback with client handling. With a remote team, there are some challenges, namely taking care of possible client escalations and communication before they become larger issues. To hinder this, quality control of responses and work has been a constant.

Portland, Oregon, Us

As a front end website support agent, I provide clear and concise communication to support to fellow employees and nationwide dealers by email and over the phone. The current technologies used are HTML, CSS, LESS, JavaScript/jQuery alongside knowledge of our in-house platform to troubleshoot issues, provide design, development, and statistics analysis assistance.

Issaquah, Wa, Us

Provide and maintain high quality of detail while implementing travel promotions and hotel contracts into our national online booking engine for Costco members and agents to book over the phone. Through this collaborative team, we uphold AP style writing guidelines determined by our in house marketing team.

Issaquah, Wa, Us

Reservation agent booking Costco members from around the nation for their chosen vacations, and work with them if problems arise. My cheerful friendly attitude reads calm and as a very helpful agent across the phone, and I work to expend all resources for the best deal for Costco members.

Online journal designer for the first edition of Art.Science.Knowledge (ASK) undergraduate research journal for the College of Arts and Sciences. Completed logo design, user design of the website, and overall structure. Worked with the Associate Deans of the College of Arts and Sciences and the Content Manager to decide on the look and feel of the website during weekly meetings.

Graphic designer position creating promotional materials such as hallway directional signs, advertisements, logos, signage, website edits, and assisting the Public Relations manager for the University and Honors College wherever needed. The University College covers numerous units through academic areas of the University including Pre-Health Advising, Undergraduate Research, Common Reading program, and many more.

Graphic design internship fulfilling design needs of the national company for Greek organizations and other groups in contact with the company. Also worked on Search Engine Optimization through the site using Wordpress software at the same time.

Assisting patrons and staff, transit and mailing of books around the country, shelving, and managing statistics of all aspects. Shifting operation, summer 2012 to accommodate a closing library.