Haley Gillespie Email & Phone Number

Daytona Beach, Florida, United States

- Controlled inventory management through routine cycle counts and check in processes - Developed and implemented processes to create high volume output and improve efficiency without delays- Conducted quality assurance checks to maintain quality standards, worked closely with team members to address and prevent quality issues, and preformed rework on identified issues to prevent delays or stock shortages - Managed end-to-end processes to ensure quality products by collaborating with engineers to maintain optimal performance - Served as the primary point of contact for communications between engineering, inventory, and management, in order to ensure efficient production flow and supply chain

Ormond Beach, Florida, United States

- Prioritized optimal customer experience in a fast-paced environment while resolving any issues to increase customer satisfaction - Facilitated trainings for new staff and provided continual support for team members’ development- Promoted weekly specials to generate optimal revenue- Maintained revenues by managing charges, issuing bills, and taking payments

New Smyrna Beach, Florida, United States

-Assisted chair-side in Oral and Endodontic surgery, whitening procedures, and restorations through basic and advanced assisting training -Utilized proper OSHA sterilization procedures for all equipment, rooms, and instruments while maintaining inventory levels and purchasing processes-Executed accurate charting of patients’ medical history, examinations, and procedures to ensure a thorough documentation for the Doctor’s reference

De Land, Florida, United States

- Managed patient insurance such as filed claims, processed insurance payments, coordinated with insurance companies, and resolved any issues that arose- Liaised with insurance companies to ensure complete and accurate documentation by collaborating with patients and doctors, facilitating prompt issue resolution to enhance the overall customer experience-Handled daily and monthly financial duties including processing card/cash/check/Care Credit payments, preparing daily deposits, and auditing practice financial reports and claims- Stream-lined front office operations, that included efficient scheduling, patient re-care, and discussed financial questions or treatment estimates with patients

Littleton, Colorado, United States

- Oversaw patient record management, coordinated insurance processes, and created referrals to specialists to streamline patient care- Organized and prepared the schedules for three offices (General Dentist, Orthodontist, and Medicaid) to foster an efficient workflow for both patients and healthcare providers - Calculated personalized financial estimates for treatment options and reconciled patient accounts, including oversight of Accounts Receivable and Payable

Denver, Colorado, United States

- Communicated with exhibitors to process orders, addressed shipping logistics, inquiries, and entered relevant data entry- Managed billing and invoices which included processing cash, checks, wire transfers, and credit card payments- Audited and maintained the trade show floor and all materials through setup and break down

- Constructed a research project to address a prevalent issue within the industry which was identified after interviewing insurance agents- Conducted research within the market and gathered first & second hand industry data- Performed different analyses to process collected data into useful and actionable information- Summarized data to develop new marketing strategies for targeted markets and issues

Richmond, Kentucky

- Managed and monitored EKU’s CRM program to assist residents and supervisors- Supported the Resident Hall Coordinator in day-to-day operations of the dormitory- Processed resident requests, mail, data entry, and other dormitory documentation

Bachelor Of Business Administration - Bba & Bachelor Of Arts - Ba, International Business & Market Research And Analytics, Senior

Activities and Societies: • Studied Abroad with Magellan’s Spirit of Europe program in Germany and Belgium • Member of and won 1st place.

Dental Assisting/Assistant

• Certified Expanded Functions Dental Assistant • Certified in Radiology and CPR