I run a skydiving operation owned by my family in West Michigan. Over the last 6 years, I have helped build this business from a single small aircraft operation to an incredibly successful multi-turbine dropzone. In doing this, I have built and applied skills in various areas including leadership and management, marketing, social media management, website design, sales and event planning, operation management, creating and maintaining SOPs as the business scaled, accounting, and excellence in customer service.Responsibilities and Skills DevelopedLeadershipManaged a team of 20+ employees, providing guidance on daily tasks, scheduling, and operations Oversaw the daily operations of the dropzone, ensuring the proper use of equipment and safety of employees and customersCreated and maintained accurate records of financial transactionsCreated and maintained a positive team mindset and cultureResponsible for scheduling and training of personnel, as well as managing payroll Developed and maintained relationships with vendors, suppliers and customers Created and maintained accurate records of financial transactionsSafety and OperationsDeveloped and implemented comprehensive safety protocols and procedures Conducted pre-jump safety briefs and debriefsDeveloped and implemented emergency response planMarketing and TechResponsible for the coordination of marketing activities such as advertising, promotion, and public relationsCreated website including content, graphics, and forms with optimization for SEO.Created and edited engaging content for blog, website, and various social media platforms Developed and implemented marketing strategies to increase customer baseDesigned and developed a range of graphic materials, including logos, brochures, websites, and advertising campaignsResearched and implemented various types of software to improve customer booking and pre-jump experience

At Advantage Solutions, I started as an Order to Cash specialist, then advanced to Accounts Receivable Specialist and Deduction Analyst.Responsibilities and Skills DevelopedConducted daily reconciliation of customer payments, identifying and resolving discrepancies to maintain account accuracyPrepared and distributed weekly and monthly aging reports to the finance team, facilitating better cash flow management and reducing outstanding receivablesAssisted in the month-end close process by preparing journal entries and reconciling AR accounts, ensuring accurate financial reportingProviding timely and thorough communication with clients and customers Issued invoices and statements to customers on a regular basis and followed up on overdue accounts through phone and email communication Communicated regularly with management advising any critical issues or opportunities.Maintained organized and up-to-date customer records, ensuring easy access to account information for the sales and customer service teams.

As a Multi Channel Sales Associate at Best Buy, I was responsible for in store, online and over the phone customer service and sales. While in this role, I developed a sales tracker to drive sales up and improve our team's performance with visual display of our successes and areas for improvement. I developed strong communication skills both in person and over the phone.