Haley Herr Email & Phone Number

Carmel, In

• Monitors accuracy of payments from insurance companies• Routine follow ups on denied claims• Call insurance companies to inquire on any outstanding/unpaid claims• Audit, correct and re-bill claims as necessary• Dispute payments, handle appeals of incorrect/underpaid claims• Send patient statements on regular basis• Communicate with patients regarding the details of their invoices, noting all patient communications within ERA charting• Makes collection calls the patients with outstanding balances• Creates and sets up automatic payment plans as agreed upon with patients• Sends approved accounts to collection agency• Assist front office staff with scheduling patients, creating new patient charts, checking in patients for procedures

Fishers, In

• Manage staff schedules, agendas, calendars• General administrative and receptionist tasks• Human resourceso New employee orientationo Potential employee interviewero Volunteer orientationo Creation/maintenance of personnel files• Accounts payable• Payroll oversight and approval• Maintain paper patient charts• Maintain patients in EMR – referral entry, document upload• Auditing of both paper and EMR patient charts• Part of interdisciplinary team regarding care plans, patient certifications/recertifications, physician face-to-face visits, care team visit frequency planning• Ordering: office supplies, marketing supplies, DME for patients, medical supplies for patients• Experience with editing/modifying partnership contracts between hospice and: DME companies, nursing facilities, hospitals, home health providers, SLP/OT/PT companies, x-ray, pharmacy, ambulance, physicians. Ongoing maintenance of those contracts• Experience with Medicaid application/notification: Medicaid election, prior authorization, dually-eligible, physician certification, plans of care• Extensive marketing and interaction with nursing facilities, coordinating plan of care, patient needs, patient chart needs• Created and improved essential policy and procedures:o Referral processo Admission Processo Visit frequency calculatoro Document uploading in EMR and delivery to ECF• Oversight of office budgeting o Admissionso Supplieso DMEo Pharmacyo Staff

Indianapolis, In

• Developed the Hospice Volunteer Program- responsibilities include recruitment, orientation and placement• Major recruitment events held at:Butler University, IUPUI, Brown Mackie, Franklin College, University of Indianapolis• Increased volunteer recruitment 1100% since May 2014• Implemented office culture initiatives to promote a more cohesive SouthernCare staff• Developing volunteer coordinator orientation and onboarding program for use within the region• Care Project- created and implemented program partnership between SouthernCare and local elementary school to create artwork and cards for patients- also secured third party funding • Develops contacts/relationships with facilities to increase visibility and name recognition• Acts as part of the marketing team through planning and implementation of events at senior centers and living facilities

• Provide support for hospice patients and their families through necessary social services and to promote quality of life• Created and implemented an educational program to recruit hospice volunteers at Indiana University. • Spearheaded and implemented food drive benefitting SouthernCare patients

• Provide assurance to patients through personal interaction to support a culture of exceptional patient care

Care for children ages 6 weeks to 5 years Feed children several times a daySupervise/encourage play time activitiesCreate and initiate educational activities/lessons

Care for children ages infant to 6 years oldAid with feedingsSupervise play timeSeptember 2013 – December 2013 SouthernCare Hospice, Bloomington IndianaEmotional Support StaffSit with hospice patients for comfortConverse with and listen to patientsProvide emotional support

Bachelor Of Science, Applied Health Science, Human Development And Family Studies Psychology

Bachelor Of Applied Science (B.A.Sc.), Human Development And Family Studies, General