Haley Herr Email & Phone Number

Carmel, IN

• Monitors accuracy of payments from insurance companies
• Routine follow ups on denied claims
• Call insurance companies to inquire on any outstanding/unpaid claims
• Audit, correct and re-bill claims as necessary
• Dispute payments, handle appeals of incorrect/underpaid claims
• Send patient statements on regular basis

Fishers, IN

• Manage staff schedules, agendas, calendars
• General administrative and receptionist tasks
• Human resourceso New employee orientationo Potential employee interviewero Volunteer orientationo Creation/maintenance of personnel files
• Accounts payable
• Payroll oversight and approval
• Maintain paper patient charts

Indianapolis, IN

• Developed the Hospice Volunteer Program- responsibilities include recruitment, orientation and placement
• Major recruitment events held at:Butler University, IUPUI, Brown Mackie, Franklin College, University of Indianapolis
• Increased volunteer recruitment 1100% since May 2014
• Implemented office culture initiatives to promote a more cohesive SouthernCare staff
• Developing volunteer coordinator orientation and onboarding program for use within the region
• Care Project- created and implemented program partnership between SouthernCare and local elementary school to create artwork and cards for patients- also secured third party funding

• Provide support for hospice patients and their families through necessary social services and to promote quality of life
• Created and implemented an educational program to recruit hospice volunteers at Indiana University.
• Spearheaded and implemented food drive benefitting SouthernCare patients

• Provide assurance to patients through personal interaction to support a culture of exceptional patient care

Care for children ages 6 weeks to 5 years Feed children several times a daySupervise/encourage play time activitiesCreate and initiate educational activities/lessons

Care for children ages infant to 6 years oldAid with feedingsSupervise play timeSeptember 2013 – December 2013 SouthernCare Hospice, Bloomington IndianaEmotional Support StaffSit with hospice patients for comfortConverse with and listen to patientsProvide emotional support

Bachelor Of Science, Applied Health Science, Human Development And Family Studies Psychology

Bachelor Of Applied Science (B.A.Sc.), Human Development And Family Studies, General