Haley Lam Email & Phone Number

• Notify insured to gather policy update information and process payment on time with email and phone channels
• Receive and distribute incoming phone calls and digital correspondence to relevant personnel
• Maintain organized information entry onto digital and physical filing systems to maintain data quality and accuracy
• Provide welcoming and professional communication for customer calls and office visits in English, Mandarin, and Cantonese

Laurel, Maryland, US

• Design a registration form for the company’s complex healthcare membership structure to onboard users, based on age and insurance
• Create task flows to determine 3rd-party integration requirements, generate wireframes to strategize content, and set up CRM for email automation
• Streamline product development by prototype communication and resource allocation to developers and CEO; usability testing to validate and improve user interaction and accessibility, ensuring a successful launch in 3.

Washington DC, District Of Columbia, US

• Designed the marketing graphic assets for over 10 thought-leading article campaigns, 5 webinar events, and at least 8 social media posts per week.
• Proactively coordinated with the marketing team and copywriters to curate content that disseminate industry news, brand content, company events, and employee recognition.
• Consistently provided design critiques for advisory presentations, product marketing collaterals, and campaign ads to ensure brand alignment and user engagement.

• (Stracl, Inc. part of jTask, Inc.)
• Strategized with Stracl’s marketing team and developer to design the website’s user experience and generated infographics to successfully visualize the product’s value and learn the change management software’s.
• Curated social media, website, and newsletter copies that led to a 20% increase in demo sign-ups, grew the company’s LinkedIn page with compelling product messages, and analyzed metric report.

San Francisco, CA, US

Researched and increased building materials industry leads with multiple leads building applications. Organized leads data for sales operations.

San Mateo, California, US

- Strategize marketing effort for Change Management training app through email and contents formulation.- Assemble Change Management and Project Management certification training course materials and perform quality assurance of Webapp.

Solana Beach, California, US

- Designs various visual contents for all virtual events marketing and engagement social media posts.- Operates mechanics and script preparations for virtual events. - Communicates with multiple international Chambers of Commerce and establish collaborations. - Conducts sustainable business practices research and compiled more than 12 toolkits on.

Irvine, CA, US

Operated classroom functions by uploading and editing lectures, maintained a disciplined learning environment, and graded tests and homework assignments.Administered office hours tutoring math in a one-on-one environment, and assisted in science lab-related activities in a classroom of approx. 20 students.

Produces multiple informative graphics to serve as sustainable practice reminders in laboratories, which included energy equivalencies for relatable references. Performs extensive research on the function and desirable sustainable usage of laboratory equipment to be updated on the UCI Green Labs website for the general audience to comprehend.

Pasadena, CA, US

Conduct various experimentations on the gas spectrometer circuit board’s accuracy and sensitivity performance in molecular detection, and improve Python programs to operate multiple equipments and execute data analysis process.

Bachelor Of Science - Bs, Environmental Science

Ux/Ui Design

Earth System Science, Hydrology And Water Resources Science