-Act as the primary interface for clients, managing updates and maintaining focus on key objectives.-Drive project planning, estimation, and scope management, with a keen focus on contractual priorities and client experience.-Lead delegation, oversight, and quality control of internal team outputs, ensuring client-facing deliverables meet project standards.-Contribute to the development of marketing and website strategies and identify opportunities for service expansion for the agency.-Maintain organized project documentation and accessible assets, ensuring all stakeholders benefit from a seamless collaboration experience.-Cultivate strong, lasting relationships with clients and internal teams, facilitating clear communication and consistent high performance.

-Served as the primary point of contact for a diverse portfolio of clients, ensuring success with a variety of projects including website development, digital marketing campaigns, and video promotions. -Allocated tasks across various agency departments to align company resources with client needs and growth opportunities, enhancing overall project effectiveness and profitability.-Helped spearhead the documentation and automation of departmental processes, resulting in increased agency productivity and revenue generation. Led the rollout and training of a new project management system, providing crucial support to team members and adjusting processes for optimal efficiency.-Directed all creative aspects of projects and long-term contract goals, including writing, design, ad development, and digital strategy across various platforms like Meta, Twitter, LinkedIn, TikTok, and Google AdWords.-Tracked profitability metrics for accounts, identifying opportunities for upselling clients on additional work or increased staff hours, thereby driving revenue growth for the agency.

-Established trusted relationships with key executives at industry-leading Fortune 100 companies, including FedEx, Cardinal Health, and Sony Pictures, successfully identifying and onboarding new clients across diverse industries through outbound telemarketing. -Proactively identified project-based staffing needs and managed a substantial budget of $400k per quarter, consistently exceeding quarterly KPI’s.

-Produced in-depth financial, occupancy, and inventory reports, aiding in strategic decision-making and enhancing studio operational efficiency.-Led training programs for staff development, fostering a culture of high performance, high retention, and continuous improvement.

-Awarded Sales Associate of the Year in 2017 for consistently surpassing sales targets and driving customer acquisition.-Resolved client concerns with professionalism, fostering strong relationships and ensuring high customer retention

Led the Rhino Maintenance Program Sales Department, winning back business from previous clients through additional service offerings.