Haley Maliszewski Email & Phone Number

Buffalo, New York, United States

Buffalo, New York, United States

Contractor Supporting Highmark Blue Cross Blue Sheild*Efficiently handle various access requests within the established customer SLA.*Maintain and support Azure cloud and On-Prem infrastructures. Manage user access,conduct day-to-day operational tasks, and ensure Azure services operate optimally.*Conduct quarterly meetings with service desk agents to provide cybersecuritytraining and discuss useful tools.*Collaborate with auditors to review Standard Operating Procedures (SOPs) andprovide evidence for SOC 2 Audits.*Participate in annual and bi-annual user entitlement re-certification campaigns.*Monitor user terminations and transfers, ensuring appropriate access removal forterms and least privilege access for transfers.*Provision and deprovision local SQL Server accounts and create service accountstailored to application and developer requirements (e.g., Linux, SQL, Sybase, ActiveDirectory).*Rewrite and update departmental Standard Operating Procedures.*Assist in migrating LAN folders to the new Highmark environment, handling manualprovisioning and deprovisioning of LAN folder requests.*Decommissioning servers from Legacy environment systems and Firewall aftermigration to Highmark.*Provision and maintain Data Loss Prevention (DLP) access for company assets.*Available on-call for emergency issues related to service accounts, recurring lockouts,Role-Based Access Control (RBAC), or Single Sign-On (SSO).

Buffalo, New York

*Address network-related challenges encompassing office internet, home ISP, mobile Wi-Fi/hotspot, and VPN connections through effective troubleshooting techniques. *Provide comprehensive assistance to users concerning computer software and hardware functionality, effectively resolving inquiries and issues. * Execute installations and conduct minor repairs on hardware, software, and peripheral devices to ensure seamless operational continuity.

Buffalo, New York

*Maintain and update knowledge base documentation to ensure accuracy and relevance. * Act as the Subject Matter Expert for the Simply Healthcare account and serve as the designated VIP Focal point. * Diagnose and resolve issues pertaining to end-user equipment, software, or servers within the established customer Service Level Agreement (SLA) timelines.

Buffalo, New York

Key Responsibilities:TIPS CerifiedFinancial Management:*Conduct end-of-day bank counts to ensure accuracy of financial transactions.*Input all employee wages and tips into the computer system for payroll processing.*Generate audit reports and input data into Excel for financial analysis and reporting.Operations Management:*Proficient in Micros POS system.*Address customer concerns and resolve issues promptly to ensure excellent service on the floor.*Conduct interviews, hire, and train new employees to maintain a skilled and motivated team.*Manage inventory, order food, and liquor supplies for the restaurant to ensure efficient operations.Administrative Duties:*Utilize Microsoft Excel for various administrative tasks, such as inventory management and data analysis.Innovative Initiatives:*Creation of a new loyalty program, including the design and implementation of loyalty cards.

A.A.S., Information Technology W/ Concentration In Cybersecurity

Associate'S Degree, General Studies