Total Distance: 10,000 miles driving, 9,000 miles flying, and 500 miles by train.Returning to the job market after 8 months of travel, I've emerged with renewed values, insight, and gratitude for the invaluable time spent with family, friends, and my dog, Piper. I'm now eager to leverage these experiences in my next career.• Oct 2023: Traveled extensively throughout Europe, including Ireland, Scotland, and England.• Nov 2023 – Jan 2024: Camped, hiked, biked, and skied my way across the US.• Jan 2024 – May 2024: Upon learning of my dear friend's cancer diagnosis, I headed back East to provide support. Spent three months assisting with her immunotherapy treatment and caregiving.

Developed and executed millions in cost cutting strategies for the CTO at financial services company with total assets of $87B • Attained a $3M risk reduction and the first clean audit by developing a Cloud Risk Management Framework significantly enhancing the security of customer and corporate data• Realized $1M in cost avoidance by launching a continuous cloud training program for 700 employees focused on Google Cloud, providing essential product knowledge for career success and exceptional performance• Produced $3M in cost savings and created the potential for $5M in revenue by improving vendor relationships and leveraging AI-driven opportunities through timely collaboration

Led revenue generating cloud transformation at multinational Fortune 500 health insurance company supporting 2M customers• Generated $10M+ in new business revenue by leading the strategy and execution of the Enhanced Direct Enrollment (EDE) platform product with 20 integrated APIs and an award for leadership • Added $2M in new revenue and accelerated delivery by 20% through the digital transformation of the ViaBenefits product to Azure Cloud• Strengthened diversity and reduced expenses through a new hiring strategy, creating a strong team of 6 product managers within platform product organization of 150

• Achieved 40% improvement in ticket resolution, increasing customer satisfaction, while also advancing security• Cut network costs by 30% and decreased overhead by 20%, allowing engineers to focus on more creative projects

Recruited to direct the 3G phaseout for millions of subscribers at one of world’s largest telecom providers• Managed a $10M marketing and operations project budget for 3G phaseout and facilitated a 20% cost reduction• Garnered a 96% customer retention rate during network shutdown across 8 companies and millions of subscribers• Decreased team investigation time by 2,000 hours through automation and communication, impacting data usage variances

Launched a multi-featured billing system for 300M customers at a customer experience and business transformation firm • Elevated customer experience by introducing AutoPay Enrollment and Trade-In initiatives in new billing and customer care systems, collaborating with UX teams to design new account features• Drove product outcomes by managing the entire lifecycle from conceptualization and market launch to ongoing support, leveraging customer feedback, and aligning with company objectives• Increased efficiency and reduced complexity by streamlining business processes, condensing more than 350 intricate flows into 7 concise models, fostering cross-platform collaboration, standardization, and reusability

Dedicated 7 years to the world's third-largest telecom company, earning consistent promotions due to strong business results• Supported more than 9M customers and annual revenues exceeding $2B while leading the delivery of technology enhancements to MVNO and resale service accounts within Mobility and Consumer Operations• Accelerated deployment of products, including a $2M home automation solution and adaptive bit rate technology, enhancing client service value and competitive edge among carriers through a new platform• Designed a $5M voice over LTE and Wi-Fi calling products, and a $500K out-of-box activation feature by directing design, development, and testing teams; oversaw business and technology requirements, funding, and led client meetings to discuss front-end and back-end solution functionality aligned with client requirements• Migrated 1.4M customers to new services within 1 year by leading the strategy to phase out 2G network services

• Promoted and achieved $30M in cost avoidance leading the Data Architecture Technology Development strategy• Guided a 10-person team in the delivery of 150+ engagements and 300 metrics, including analysis of all IT data assets and 3K databases, driving results of enhanced customer experience within 12 months• Featured in the Wall Street Journal “Universum’s Top 100 Ideal Employers”, selected by peers and leadership

• Delivered $10M in savings deploying Global IDs enterprise information management software and 3 new data services, which led the company’s first offering of digital applications within its industry-disrupting big data platform• Managed a $5M budget, assessed 200+ incoming work requests, and served as a liaison between business leadership and technical teams, leading design, implementation, testing, deployment, and support phases of

• Led a 300-person team to exceed Customer Loyalty Program revenue and retention targets by 53% and 3 months ahead of schedule, while developing the business case, defining requirements, managing resources, tracking funding, and analyzing budget performance

• Participated in an elite, fast-paced IT development program providing exposure to a broad range of technical roles, teams, and projects within the IT application development field